Just in time for the holidays, Consumer Reports in the US has created a Naughty and Nice list. On the list are brands which have nice customer service policies and brands with not so nice customer service policies. Take a look.
Nice: 1 Southwest. Two pieces of checked luggage, no charge. And that includes bulky freight such as golf clubs and skis. 2 L.L.Bean. 100 percent product satisfaction guarantee. Return anything at any time for any reason.
Get the idea? We want to compile a UK 2012 Naughty and Nice List. Send your suggestions for Naughty or Nice to the editor and many thanks for your help in advance.