NewVoiceMedia, the leading provider of cloud contact centre solutions, has appointed Clare Wenham to the new position of Product Marketing Manager.
Clare brings a wealth of experience and a solid understanding of contact centre operations and technologies to her new role. She previously operated as Contact Marketing Manager at BT Global Services, responsible for building and executing the marketing strategy for BT’s on-site and cloud contact centre products. Prior to that, Clare worked as a CRM consultant for BT’s professional services organisation.
Based at the company’s headquarters in Basingstoke and reporting to Strategy Director Bethany Ayers, Clare will define and articulate the go-to-market strategy for NewVoiceMedia’s products, alongside supporting the sales team’s enablement and collateral development. Key to the role is translating technical features and upgrades into benefits and value that are meaningful to customers.
NewVoiceMedia’s expansion plans
Bethany comments, “Clare’s appointment further reflects NewVoiceMedia’s expansion plans and our commitment to hiring the best people in the industry. Clare’s experience and knowledge of the Contact Centre industry will allow us to drive forward the next phase of our product marketing strategy more aggressively. She will be a key member of our team”.
Clare adds, “NewVoiceMedia’s success comes from building great relationships with its partners, backed-up with best-in-class cloud contact centre solutions. The company is in a remarkable growth phase and I am delighted to be joining at this exciting time”.
NewVoiceMedia provides fast, flexible and cost-effective contact centre technology as a true cloud service over the Internet, similar to the business models of Amazon, Google and salesforce.com. The company serves customers in 30 countries on 5 continents, including Long Tall Sally, BT, Parcelforce, Denplan, Citizens Advice Bureau and Lumesse.
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By Vince Russell, Event Director, Service Events & Exhibitions – a St Ives Group company 2014 was generally accepted as the beginning of a very good recovery for events and exhibitions, so I thought I [more…]
Aer Lingus has confirmed that its board is considering a sweetened offer from British Airways owner IAG.
The Irish flag carrier said IAG had raised its all-cash offer to €2.55 (£1.90) per share, including a cash dividend per share of five euro cents.
It added that the proposal remains conditional on due diligence, board recommendation and the receipt of "irrevocable commitments from Ryanair and the minister of finance for Ireland" to accept the offer.
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Small firms are being ‘plagued’ by a poor payment culture, with some respected household brand names ‘abusing’ their suppliers, it was claimed last night.
The accusations came as it emerged that US consumer giant Heinz has more than doubled the length of time it is making small British suppliers wait for bills to be settled.Leading lobby group the Federation of Small Businesses said large companies were being ‘tarnished’ by their treatment of small suppliers and that their behaviour is damaging the reputation of business as a whole.