NewVoiceMedia, the leading provider of cloud contact centre solutions, has appointed Clare Wenham to the new position of Product Marketing Manager.
Clare brings a wealth of experience and a solid understanding of contact centre operations and technologies to her new role. She previously operated as Contact Marketing Manager at BT Global Services, responsible for building and executing the marketing strategy for BT’s on-site and cloud contact centre products. Prior to that, Clare worked as a CRM consultant for BT’s professional services organisation.
Based at the company’s headquarters in Basingstoke and reporting to Strategy Director Bethany Ayers, Clare will define and articulate the go-to-market strategy for NewVoiceMedia’s products, alongside supporting the sales team’s enablement and collateral development. Key to the role is translating technical features and upgrades into benefits and value that are meaningful to customers.
NewVoiceMedia’s expansion plans
Bethany comments, “Clare’s appointment further reflects NewVoiceMedia’s expansion plans and our commitment to hiring the best people in the industry. Clare’s experience and knowledge of the Contact Centre industry will allow us to drive forward the next phase of our product marketing strategy more aggressively. She will be a key member of our team”.
Clare adds, “NewVoiceMedia’s success comes from building great relationships with its partners, backed-up with best-in-class cloud contact centre solutions. The company is in a remarkable growth phase and I am delighted to be joining at this exciting time”.
NewVoiceMedia provides fast, flexible and cost-effective contact centre technology as a true cloud service over the Internet, similar to the business models of Amazon, Google and salesforce.com. The company serves customers in 30 countries on 5 continents, including Long Tall Sally, BT, Parcelforce, Denplan, Citizens Advice Bureau and Lumesse.
First episode of new series of BBCdrama Happy Valley aired on Monday >>>>But fans called sound quality 'awful' and said actors were 'mumbling' >>>> Writer Sally Wainwright's gritty police drama was widely praised for acting >>>> Fans enjoyed spotting Harry Potter's Neville and Myrtle, Prince Andrei from War and Peace and Mr Moseley from Downton Abbey in new series
US lingerie and loungewear brand Aerie has named longtime #AerieReal girl and UK pin-up Iskra Lawrence as its new #AerieReal Role Model.
The plus-sized model and National Eating Disorder Association (NEDA) advocate has been modelling with the US brand for one year, starring in its famously unretouched campaigns. She is known for championing body positivity and acceptance.
Research points to frightening conclusion, leading and managing change initiatives are exceedingly difficult.
Typically, 70% of change projects do not achieve desired outcomes, in fact, 52% fail with no evidence of change and in many cases, long-term damage to the organization. Given these grim statistics, Richardson takes a systematic approach to change management that will enable organizations to address the needs of the multiple stakeholders and constituents upon whom the success of your organization depends.
We are back tracking to check the best of the celebrity blunders. Here's one from a few years back.
Designer Raymond Weil paid Theron for the rights to her wrists for two years, so she could wear only his watches. The model and actress did not play by the rules and went to a press conference wearing a Dior watch. As you can imagine, Weil wasn’t too happy about this and went on to seek £12m in compensation.
Morning Will, I thought you’d be interested to hear that Sky is launching a ground breaking advertising campaign for its innovative new product, Sky Q, the next generation home entertainment system.
The campaign will make use of futuristic 60 second spots and illustrates how the family of advanced Sky Q products connect wirelessly to create an ecosystem that makes TV viewing seamless – known as Fluid Viewing. The result sees content like Marvel’s Avengers: Age of Ultron exploding from one screen and embarking on an epic journey around the home in the form of droplets, before splashing and reforming onto the next screen.
Sally Durcan writes ... Talk to Mums is a ‘Mum to Mum’ communications agency that connects brands with mums online and offline.
Our goal is to make marketers + PR’s jobs easier by offering multiple ways to reach mums, more than any other agency or group through our active online and offline communities. Access to these communities is via our range of services & programs.
The Super Bowl’s done and dusted but the ad wars will linger on, with claim and counter claim as to which did well and which didn’t. We’ll cover this intelligence (if such it be) as and when but here’s a pretty fair selection courtesy of the Guardian (feel free to ignore the trying-very-hard-to-be-funny commentary).
Here’s one from Jeep and agency Iris that didn’t surface before the Bowl, of the ‘heroic’ school of advertising that may be a bit over the top but comes as a welcome change from all those celeb-packed comic efforts. It topped Adweek’s top five.