With the demise of Blockbuster, HMV and Jessops, once again chatter moves to the death of the high street.
The mistake here is in continuing to see the emergence of digital as the demise of offline experiences, instead of recognising how high street brands can use digital to not only optimise all other marketing activities, but also drive footfall and optimise the in-store experience.
I feel strongly that this conversation is not about the death of one communications channel, and with that, the emergence another; it’s about how digital amplifies offline and makes everything else in your marketing spend work that bit harder!
We’ve pulled together six questions to stress test your integrated digital commerce strategy, addressing key emerging trends that are guaranteed to provide high-value return to any business.
1. Where does your brand’s digital presence and the in-store experience begin? Smart retailers are bringing together in-store, online and mobile to offer an enhanced, ‘connected’ shopping experience when and where the customer wants it.Understanding that 51% of shoppers will research online before visiting the store to purchase, emphasises the importance of this connection being made. Also, 32% of us will research online, visit store to view a product, before returning online to purchase – never under estimate how your online offering meets the in store experience, make them mutually support each other!
2. Are you getting personal enough? Real-time relevancy is not a new concept, however many retailers surprisingly aren’t making the most of the opportunity and maximising location-based services as a means of direct consumer engagement. 75% of mobile users are more likely to take an action after seeing a location-specific message and 53% of mobile users are willing to exchange their location in exchange for more relevant content, so tailored offers and customised content should be central to your communications strategy.
Is your business as good at sharing as it is at selling? 70% of consumers visit to get inspiration on what to buy, so cashing in on Polyvore-style user experiences will pay off in the year ahead! Consumers look for curated content to help them negotiate the maze of online opportunities to shop and identify the most relevant purchase to them, so make sure you’re everywhere, relevant.
Skills for sale – how networked is your business? As irritating as it sounds, time is money and skills have a financial value. The number of online services such as Uber , Exec, and MyBuilder -which sell knowledge and expertise in tranches of time – are set to grow fast in 2013. Exec has already raised $3.3m in investment. Realise the importance of clustering and co-marketing your promotions, products and services.
5. Are consumers in your driving seat? ‘Make-an-offer’ shopping will take consumer power to the next level. With sites such as Buystand set for full launch , shoppers will be able to state what they’re willing to pay for a product, rather than be told what their goods will cost – this is an interesting concept for commerce in 2013. Whether it matters to your business this year is up for you to decide.
6. Is big data, big business for you? How much do you know about your customers? As the connectivity between consumers and their devices continues to grow stronger, data sets owned by businesses are growing. Brands will increasingly use this information to understand their customers better and deliver a superior retail experience, augmented by social media data. According to a survey by Gartner, the demand for big data will generate 4.4 million jobs globally!
Did you see Virgin Holidays' luxury tree house PR stunt?
The Virgin family of brands, headed up by maverick entrepreneur Richard Branson, are known for doing things their own way, and being open to cool and exciting ideas. Virgin Holidays recently decided to put its marketing budget to good use
Comparison site Gocompare.com has launched with global performance marketing network Affiliate Window. Launched by a team of insurance experts in November 2006, Gocompare.com is one of Britain’s most popular comparison sites.
With the move to Affiliate Window, the brand plans to diversify and automate their affiliate programme. Gocompare.com will use Affiliate Window’s market-leading reporting and automation to help grow the channel.
Attending conferences is fun. You learn a lot and you get to meet some great people and expand your network.
However, attending conferences isn’t a cheap affair. You have to pay for travel, accommodation and food. Not to mention, time off work and time to catch up with work. If you have family commitments, it can also be hard to justify the time away.[more…]
Sally Durcan writes ... Talk to Mums is a ‘Mum to Mum’ communications agency that connects brands with mums online and offline.
Our goal is to make marketers + PR’s jobs easier by offering multiple ways to reach mums, more than any other agency or group through our active online and offline communities. Access to these communities is via our range of services & programs.
The Super Bowl’s done and dusted but the ad wars will linger on, with claim and counter claim as to which did well and which didn’t. We’ll cover this intelligence (if such it be) as and when but here’s a pretty fair selection courtesy of the Guardian (feel free to ignore the trying-very-hard-to-be-funny commentary).
Here’s one from Jeep and agency Iris that didn’t surface before the Bowl, of the ‘heroic’ school of advertising that may be a bit over the top but comes as a welcome change from all those celeb-packed comic efforts. It topped Adweek’s top five.