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VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution

VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution

by on August 21, 2019 in CRM, Latest News, Lead Article, News you can use, Nuggets, Tech

Vonage (NYSE:VG), a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience.

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Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

by on May 21, 2019 in Lead Article, News you can use, Nuggets, Tech

Latest .......Vonage (NYSE:VG), a global business cloud communications leader, today announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences.

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Hotelbeds selects Vonage’s NewVoiceMedia contact centre solution to transform service experience for global customer base

Hotelbeds selects Vonage’s NewVoiceMedia contact centre solution to transform service experience for global customer base

by on May 14, 2019 in Business, Latest News, Lead Article, News you can use, Nuggets, Tech

Breaking News

Vonage (NYSE:VG), a global business cloud communications leader, today announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences.

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FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

by on May 1, 2019 in Latest News, Lead Article, News you can use, Tech

Vonage (NYSE:VG), a global business cloud communications leader, today announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service.

Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs.

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NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

by on December 20, 2018 in Events & Awards, Latest News, Lead Article, News you can use, Nuggets

Breaking News :  NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.

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Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

by on October 31, 2018 in Latest News, Lead Article, Marketing, News you can use, Tech

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform

Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The organisation aims to offer a high-touch service. New customers work with an onboarding team for two-to-six weeks during their product implementation process.

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Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

by on October 17, 2018 in CRM, Latest News, Lead Article, News you can use, Nuggets, Tech

Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, today announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform.

MTD is a world leader in outdoor power equipment. Privately owned and headquartered in Valley City, Ohio, this 86-year-old company manufactures and distributes lawn mowers, tractors, snow throwers and tillers.

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NewVoiceMedia named in FT Future 100 2018

NewVoiceMedia named in FT Future 100 2018

by on October 11, 2018 in Events & Awards, featured item, Latest News, Lead Article, News you can use, Nuggets, Tech

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been named in the inaugural FT Future 100, an annual list compiled by The Financial Times which celebrates fast growing UK businesses that are positively contributing to the future of their sector, business, and society.

The accolade builds on the FT 1000, a recent ranking of Europe’s fastest growing companies published by the Financial Times and Statista, in which NewVoiceMedia was featured.

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NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

by on October 5, 2018 in Business, CRM, Latest News, Lead Article, News you can use, Nuggets

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.

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Cloud contact centre news :  NewVoiceMedia partners with Rapid7

Cloud contact centre news : NewVoiceMedia partners with Rapid7

by on September 18, 2018 in CRM, Latest News, Lead Article, News you can use, Nuggets, Tech

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base.

Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100. [more…]