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Effective customer engagement tips for your fashion brand

Effective customer engagement tips for your fashion brand

by on May 23, 2019 in Latest News, Lead Article, News you can use, Nuggets, Retail

Engaging with customers is the best way to build loyalty and put your brand on the map. Check out our top tips for starting your own fashion brand right with customer engagement as one of your highest priorities.

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Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

by on May 21, 2019 in Lead Article, News you can use, Nuggets, Tech

Latest .......Vonage (NYSE:VG), a global business cloud communications leader, today announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences.

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Hotelbeds selects Vonage’s NewVoiceMedia contact centre solution to transform service experience for global customer base

Hotelbeds selects Vonage’s NewVoiceMedia contact centre solution to transform service experience for global customer base

by on May 14, 2019 in Business, Latest News, Lead Article, News you can use, Nuggets, Tech

Breaking News

Vonage (NYSE:VG), a global business cloud communications leader, today announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences.

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Getting new customers costs 5-25 times as much as retaining existing ones

Getting new customers costs 5-25 times as much as retaining existing ones

by on May 7, 2019 in Business, Latest News, Lead Article, News you can use, Nuggets, Research, Small Business

The old debate stands: should companies focus on customer acquisition over retention?

Despite the fact that the cost of bringing in new customers is much higher than the cost to keep existing customers, companies place a disproportionate focus on marketing and advertising in order to attract new customers.

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How to engage with customers on emerging channels – new research

How to engage with customers on emerging channels – new research

by on May 3, 2019 in Customer's Voice, featured item, Latest News, Lead Article

Today, many companies are accelerating digital-first projects in order to engage with customers on emerging channels. 

While servicing customers through new digital and mobile channels often delivers lower costs and higher customer satisfaction, it also comes with risk.  The danger in this approach is the potential to lose sight of the needs of the customer and over-rotate into digital only channels.

Get the new research >>>>>

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FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

by on May 1, 2019 in Latest News, Lead Article, News you can use, Tech

Vonage (NYSE:VG), a global business cloud communications leader, today announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service.

Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs.

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CJM : “85% of customer journey mapping users say the implementation is positive”

CJM : “85% of customer journey mapping users say the implementation is positive”

by on March 5, 2019 in Latest News, Lead Article, News you can use, Nuggets

Customer journey mapping has grown in popularity in the world of customer experience today, but how user-friendly is it and does the practice itself produce the success that it claims?

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Customer Service : Tesla does almost everything differently than their long-established competitors

Customer Service : Tesla does almost everything differently than their long-established competitors

by on January 12, 2019 in Customer's Voice, featured item, Latest News, Lead Article, News you can use, Nuggets

Tesla : I found a fascinating customer service comment in an article .. 12 Marketing Experts Reveal How to Crush Your Competition in 2019 which I was determined to share with you.

It's all about  Tesla having no dealerships, and wanting to own their customer relationship, start to finish. This adds up to creating a competitive advantage over their competitors.

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The 5 tiers of customer support

The 5 tiers of customer support

by on December 17, 2018 in Customer's Voice, Latest News, Lead Article, Marketing, News you can use, Nuggets, Retail

A lot of people think that customer support is the sort of thing that anyone can excel in. However, this field has become so important for a reason. It is the backbone of pretty much every consumer facing industry out there.

Hence, it is important to understand the various complexities of the field. There are actually five tiers to customer support.

Understanding these tiers can help you get a sense of what customer support is all about. Listed below are the tiers and their purposes.

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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

by on December 7, 2018 in Latest News, Lead Article, News you can use, Nuggets, Research, Tech

New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.

Chat bots can provide customers with quick answers to frequently asked questions or issues, and the survey notes the benefit of chat bots for certain interactions, such as 24/7 service.

When it comes to handling sensitive financial and personal information, however, most customers are more comfortable with a live agent, and just 13 percent say they’d be happy if all service interactions are replaced by bots in the future.

For further information, download the research whitepaper at www.newvoicemedia.com

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