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Customer Service : Tesla does almost everything differently than their long-established competitors

Customer Service : Tesla does almost everything differently than their long-established competitors

by on January 12, 2019 in Customer's Voice, featured item, Latest News, Lead Article, News you can use, Nuggets

Tesla : I found a fascinating customer service comment in an article .. 12 Marketing Experts Reveal How to Crush Your Competition in 2019 which I was determined to share with you.

It's all about  Tesla having no dealerships, and wanting to own their customer relationship, start to finish. This adds up to creating a competitive advantage over their competitors.

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The 5 tiers of customer support

The 5 tiers of customer support

by on December 17, 2018 in Customer's Voice, Latest News, Lead Article, Marketing, News you can use, Nuggets, Retail

A lot of people think that customer support is the sort of thing that anyone can excel in. However, this field has become so important for a reason. It is the backbone of pretty much every consumer facing industry out there.

Hence, it is important to understand the various complexities of the field. There are actually five tiers to customer support.

Understanding these tiers can help you get a sense of what customer support is all about. Listed below are the tiers and their purposes.

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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

by on December 7, 2018 in Latest News, Lead Article, News you can use, Nuggets, Research, Tech

New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.

Chat bots can provide customers with quick answers to frequently asked questions or issues, and the survey notes the benefit of chat bots for certain interactions, such as 24/7 service.

When it comes to handling sensitive financial and personal information, however, most customers are more comfortable with a live agent, and just 13 percent say they’d be happy if all service interactions are replaced by bots in the future.

For further information, download the research whitepaper at www.newvoicemedia.com

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How to use promotions to attract new customers to your business

How to use promotions to attract new customers to your business

by on November 26, 2018 in Uncategorized

With Christmas, Boxing Day and New Year on the horizon, the season of sales is truly upon us.

It’s this time of year when businesses tend to launch new promotions, discounts and other offers to attract new customers who are looking for smarter ways to spend their money.

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How to turn bargain hunters into loyal customers during Black Friday and the January sales

How to turn bargain hunters into loyal customers during Black Friday and the January sales

by on November 6, 2018 in Digital Marketing, Lead Article, News you can use, Nuggets, Online Advertising, Research, Retail News

By Sylvia Jensen, VP of EMEA marketing, Acquia

Brits love getting a good deal. So much so, in fact, that last year, spending around December time for Christmas dropped by 1.5% because consumers brought forward their spending to Black Friday in November instead.

Traditionally, this time of year proves to be rather lucrative for retailers, as they experience big spikes in sales around Black Friday, Cyber Monday, the Boxing Day sales and the January sales.

Black Friday alone last year accounted for an 8% increase in spending compared with the previous year, with retailer John Lewis describing the event as “one of its most successful days”. [more…]

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

by on October 31, 2018 in Latest News, Lead Article, Marketing, News you can use, Tech

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform

Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The organisation aims to offer a high-touch service. New customers work with an onboarding team for two-to-six weeks during their product implementation process.

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Jason Goldstein from Premier Pups Customer Reviews division “We only know how to get positive reviews”

Jason Goldstein from Premier Pups Customer Reviews division “We only know how to get positive reviews”

by on October 29, 2018 in Latest News, Lead Article, News you can use, Nuggets, Social Media

Positive reviews will always help your business grow, by letting you know what you’re doing well and bringing you new customers through reputation. But negative reviews can also be part of the growth process.

While it is always rewarding to read a good review, as a business owner you need to be aware of the fact that bad reviews are also part of reality. It can be disappointing and demoralizing to come across a bad review, but you don’t need to look at them as blows that will destroy your business. On the contrary, they should be seen as valuable lessons that will give you a better insight of what is not working and needs immediate action.

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Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

by on August 30, 2018 in Business, CRM, Latest News, Lead Article, News you can use, Nuggets, Tech

 

Latest

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

by on August 23, 2018 in CRM, featured item, Latest News, Lead Article, Lead story, News you can use, Nuggets, Tech

Latest

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017.

ADS also reports optimised data management, reliability, and customer experiences in its contact centres. [more…]

Customer loyalty programs earn companies 30% higher revenue

Customer loyalty programs earn companies 30% higher revenue

by on August 11, 2018 in Business, Latest News, Lead Article, Lead story, News you can use, Nuggets

As per Forbes, loyalty programs lead to around 30% increase in customer lifetime value, by increasing number of visits, spend per visit and getting back the lost customers.

We have seen that a lot of businesses raise their products or services’ prices when they seek for the ways to increase their revenue. This practice is no longer valid as today’s customers are more aware than ever before, more price-savvy and more efficient in their spending.

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