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NewVoiceMedia

NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations

by on September 18, 2018

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to [more…]

NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

by on September 14, 2018

Latest.  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures.

“It’s a real privilege to be recognised as one of the top 100 private cloud companies in the world for the third year running”, commented Dennis Fois, NewVoiceMedia CEO. “We operate in a multi-billion-dollar market that is accelerating its transition to the cloud. Our global cloud contact centre platform helps companies outcompete on customer experience by bridging the conversation gap from digital interactions to voice, making every conversation great. [more…]

NewVoiceMedia wins 2018 Communications Solutions Products award

NewVoiceMedia wins 2018 Communications Solutions Products award

by on September 5, 2018

Latest : Another award for the NewVoiceMedia team.

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a TMC Communications Solutions Products of the Year Award.

TMC is a global, integrated media company and leading source of news for the communications and technology industries. One of TMC’s most coveted awards, the Communications Solutions Products of the Year Award honours exceptional products and services that facilitate voice, data, and video communications that were brought to market or greatly improved upon in the last 12 months. [more…]

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

by on August 30, 2018

 

Latest

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

by on August 23, 2018

Latest

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017.

ADS also reports optimised data management, reliability, and customer experiences in its contact centres. [more…]

Awards : NewVoiceMedia wins 2018 Customer Sales and Service World Award

by on July 3, 2018

Latest  .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that it has won a 2018 Customer Sales and Service World Award for the NVM Platform.

[more…]

NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index

by on June 21, 2018

NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research in its 2018 Value Index [more…]

How long will it be before robots replace customer service agents?

How long will it be before robots replace customer service agents?

by on June 15, 2018

Ashley Unitt, NewVoiceMedia

From ordering pizza and online banking to checking-in for flights, robotic customer service agents are everywhere.

For customers, bots provide speed, efficiency and round-the-clock service; for businesses, they offer scalability and cost-efficiency.

https://www.newvoicemedia.com/

[more…]

Click Travel voyages to the cloud to transform customer service experience

by on June 14, 2018

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better [more…]

NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award

NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award

by on June 12, 2018

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a 2018 Product of the Year Award, presented by Cloud Computing Magazine and global, integrated media company TMC.

[more…]