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Vonage wins 2019 ContactCenterWorld Top Ranking performer award

Vonage wins 2019 ContactCenterWorld Top Ranking performer award

by on July 11, 2019

Vonage (NYSE:VG), a global business cloud communications leader, announced today that ContactCenterWorld, the world’s largest contact centre and customer engagement association, has named Dave D'Arcy,  Senior Director of Customer Support and Service Delivery for Vonage, as winner of its Top Ranking Performer Award for Best Leader.

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Cloud Computing magazine names Vonage a 2019 Product of the Year Award Winner

Cloud Computing magazine names Vonage a 2019 Product of the Year Award Winner

by on July 9, 2019

Breaking News :

Vonage (NYSE:VG), announced today that TMC, a global, integratedmedia company, has awarded NewVoiceMedia Solution a 2019 Product of the Year Award, presented by Cloud Computing Magazine.

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Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

by on May 21, 2019

Latest .......Vonage (NYSE:VG), a global business cloud communications leader, today announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences.

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Vonage wins 2019 Internet Telephony Product of the Year Award

Vonage wins 2019 Internet Telephony Product of the Year Award

by on May 20, 2019

Latest...

Vonage (NYSE:VG), a global business cloud communications leader, announced today that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services - cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution.

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Hotelbeds selects Vonage’s NewVoiceMedia contact centre solution to transform service experience for global customer base

Hotelbeds selects Vonage’s NewVoiceMedia contact centre solution to transform service experience for global customer base

by on May 14, 2019

Breaking News

Vonage (NYSE:VG), a global business cloud communications leader, today announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences.

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FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

by on May 1, 2019

Vonage (NYSE:VG), a global business cloud communications leader, today announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service.

Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs.

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What makes sales and service conversations great?

What makes sales and service conversations great?

by on January 31, 2019

Computers, smartphones, and chat bots have changed the face of customer connectivity.

In this world, where features and price can be copied in the blink of an eye, and competitors are just a click, tap or swipe away, customer experience (CX) has become one of the only ways to differentiate and thrive.

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NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

by on December 20, 2018

Breaking News :  NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.

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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

by on December 7, 2018

New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.

Chat bots can provide customers with quick answers to frequently asked questions or issues, and the survey notes the benefit of chat bots for certain interactions, such as 24/7 service.

When it comes to handling sensitive financial and personal information, however, most customers are more comfortable with a live agent, and just 13 percent say they’d be happy if all service interactions are replaced by bots in the future.

For further information, download the research whitepaper at www.newvoicemedia.com

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