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NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

by NewVoiceMedia on October 17, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner.

The award, presented for the 12th year by global, integrated media company TMC and CUSTOMER Magazine, honours vendors that have embraced technology as a key tool for customer service excellence, distinguishing their success as innovators, thought leaders and market movers in the contact centre and customer care industries.

For more information about NewVoiceMedia, visit www.newvoicemedia.com [more…]

NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

by NewVoiceMedia on October 10, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years.

In the 2016-2017 Cloud-Based Contact Center Infrastructure Market Report from DMG Consulting LLC¹, the firm estimated that the number of seats in the cloud-based contact center infrastructure market would grow by 23 percent in 2016, 23.5 percent in 2017 and 2018, and 24 percent in 2019 and 2020.

For more information about NewVoiceMedia, visit www.newvoicemedia.com.

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NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

by NewVoiceMedia on October 4, 2017

Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiation, strength of the team and market traction

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjunction with SaaStock 2017.

Find the full list at tech.eu. For more information about NewVoiceMedia, visit www.newvoicemedia.com.

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NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

by NewVoiceMedia on September 21, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. The new features will help power more personal conversations globally, extract instant insights to drive actions and be more effective in all business communications, while also helping sales teams be more successful.

In an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, the company revealed three major product innovations

NewVoiceMedia's 650+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

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NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

by NewVoiceMedia on September 19, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named Most Advanced Call Centre Solutions Provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services.

Watch the new video summary

Now in its second year, the awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action

NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action

by NewVoiceMedia on September 14, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is hosting its second CloudFest London event on 20 September at Grange St. Paul's Hotel, bringing together a powerhouse line-up of sales and service leaders to showcase useful innovation in action.

The CloudFest agenda includes an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, during which the company’s latest product innovations will be unveiled, including its powerful new speech analytics solution Conversation Analyzer.Businesses using NewVoiceMedia’s ContactWorld technology with Conversation Analyzer will benefit from a unified, pre-integrated platform that offers valuable insights into the data captured during customer interactions.

By monitoring these interactions and extracting insight from them, managers can drive actions and be more effective in all their conversations.

CloudFest London will take place on 20 September at Grange St. Paul's Hotel. For more information and to register, visit www.newvoicemedia.com.

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NewVoiceMedia recognised as one of Britain’s fastest growing tech firms by the Sunday Times

NewVoiceMedia recognised as one of Britain’s fastest growing tech firms by the Sunday Times

by NewVoiceMedia on September 12, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been recognised in the Sunday Times Hiscox Tech Track 100, reflecting its rapid international expansion and commitment to driving innovation.

NewVoiceMedia secured position 82 in the 17th annual league table, which ranks Britain’s private technology, media and telecoms companies with the fastest-growing sales. Published on 10 September, the 100 businesses identified grew their sales on average over the last three by a record of 99 percent a year to a total of £2.9bn.

For the full league table, visit www.fasttrack.co.uk. For more information about NewVoiceMedia, visit www.newvoicemedia.com.

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Contact centre technology research finds businesses are failing to keep up with customer expectations

Contact centre technology research finds businesses are failing to keep up with customer expectations

by NewVoiceMedia on September 6, 2017

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations.

For more information about NewVoiceMedia and to download the full research report, visit www.newvoicemedia.com.

The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. [more…]

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

by NewVoiceMedia on August 24, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience.

Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative.

The company chose ContactWorld for its integration with Salesforce Service Cloud and to replace its on-premise contact centre system that relied on siloed solutions for call monitoring and call recording. [more…]

NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence

by NewVoiceMedia on August 16, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Dennis Fois [more…]