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NewVoiceMedia

NewVoiceMedia wins Frost & Sullivan Excellence Award

NewVoiceMedia wins Frost & Sullivan Excellence Award

by on December 8, 2017

Latest   NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Frost & Sullivan Excellence Award in the Cloud Contact Centre Services Growth Excellence Leadership category.

For further information about NewVoiceMedia, visit www.newvoicemedia.com [more…]

Esker moves to the cloud to transform customer service experience

Esker moves to the cloud to transform customer service experience

by on December 7, 2017

Latest  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform.

For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

[more…]

8 sales statistics and what they mean for B2B businesses

8 sales statistics and what they mean for B2B businesses

by on November 29, 2017

As we head towards the end of the year, it’s a great time to look back at the B2B businesses trends of 2017 and discuss their impact on all aspects of B2B sales – from lead generation to closing the deal.

  1. Only 11% of salespeople ask for referrals – in spite of the fact that 91% of customers are open to giving them. (source)

As above, this is a simple sales statistic that highlights a massively underutilised resource in terms of lead generation, and represents a significant opportunity in terms of sales strategy. [more…]

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

by on November 27, 2017

Latest  .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. [more…]

NewVoiceMedia named finalist in SalesTech Awards

by on November 22, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named a [more…]

NewVoiceMedia named most innovative Tech Firm in Tech of the Year Awards

NewVoiceMedia named most innovative Tech Firm in Tech of the Year Awards

by on November 20, 2017

Latest News .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 Tech of the Year Award, for Most Innovative Tech Firm. [more…]

NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year

NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year

by on November 1, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Tech Culture Award for the second consecutive year.

Established by global, integrated media company TMCnet in 2016, the award seeks to recognise the best work cultures within the technology sector.

Honouring businesses committed to continuously improving the work-life balance of their employees including, but not limited to, growth potential, onsite culinary and recreational benefits, team building atmosphere, flexible hours, tuition and training programmes, and attractive investment options, this award distinguishes technology organisations seeking to attract top talent.

To find out more about NewVoiceMedia, visit www.newvoicemedia.com

[more…]

Spotzer to transform service experience for global customer base with NewVoiceMedia

Spotzer to transform service experience for global customer base with NewVoiceMedia

by on October 30, 2017

Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform.

[more…]

NewVoiceMedia wins AI Global Excellence Award for inside sales technology

NewVoiceMedia wins AI Global Excellence Award for inside sales technology

by on October 19, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 AI Global Excellence Award in the Best Sales Software category.For more information about NewVoiceMedia, visit www.newvoicemedia.com.

The awards programme was launched by Acquisition International to recognise and reward the firms and individuals whose commitment to sustained outstanding performance has seen them leading the way, not only in their own sector or industry, but across the entire global corporate spectrum.

Winners were chosen following a rigorous selection process from the publication’s in-house award specialists based on performance over the past 12 months, and represent businesses at the top of their game who go above and beyond for their clients. [more…]

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

by on October 17, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner.

The award, presented for the 12th year by global, integrated media company TMC and CUSTOMER Magazine, honours vendors that have embraced technology as a key tool for customer service excellence, distinguishing their success as innovators, thought leaders and market movers in the contact centre and customer care industries.

For more information about NewVoiceMedia, visit www.newvoicemedia.com [more…]