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NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

by NewVoiceMedia on September 21, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. The new features will help power more personal conversations globally, extract instant insights to drive actions and be more effective in all business communications, while also helping sales teams be more successful.

In an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, the company revealed three major product innovations

NewVoiceMedia's 650+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

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“Building a compelling brand proposition for a successful £4bn turnover business from scratch”

“Building a compelling brand proposition for a successful £4bn turnover business from scratch”

by Will Corry on September 21, 2017

Exclusive Q&A with Heike O’ Leary, Lookers

As Marketing Director at national motor retailer @LookersGroup Lookers, Heike O’ Leary knows a thing or two about making a difference in what is traditionally a man’s world, as well as revolutionising a brand from the inside out.  We catch up with her following her nomination for a coveted Forward Ladies award.

While it’s fair to say that society has made great strides in the area of gender equality, recent high profile stories in the media have highlighted the fact that there is still much work to be done. It’s also fair to say that some industries have more ground to make up than others, with the motor sector in particular having to work harder to turn around its reputation as an industry that is male dominated.

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Blunders : Corporate reputations are easily lost in South Africa

by Will Corry on September 21, 2017

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Research : Smartphones now twice as popular as PCs for going online …Verto Analytics

Research : Smartphones now twice as popular as PCs for going online …Verto Analytics

by Will Corry on September 20, 2017

Dr. Hannu Verkasalo, Verto Analytics’ CEO

Smartphone use is most dominant between 8-11am. Twice as many adults now use the internet on a smartphone than do on a desktop computer, as smartphones have become the most popular device for going online at every hour of the day.

Watch the short summary video

Verto Analytics, @VertoAnalytics a research company that tracks which devices nearly 5,000 UK adults use to go online, showed that smartphones account for 57% of people who go online, whilst traditional PCs account for 27% and tablets 16%. Dr. Hannu Verkasalo, Verto Analytics’ CEO, says, “Mobile’s dominance at every hour of the day is a change from recent years when desktop PCs tended to be the most popular device for going online during the middle hours of the day and in the middle part of the evening.”

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BBB : Big Bad Blunders : Ryanair and O’Leary get it wrong in a big way

by Will Corry on September 19, 2017

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NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

by NewVoiceMedia on September 19, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named Most Advanced Call Centre Solutions Provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services.

Watch the new video summary

Now in its second year, the awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

Women for Women : A brand that has successfully blended lingerie with activewear

by Will Corry on September 18, 2017

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Scary : Undead actors spring from the ad

by Will Corry on September 18, 2017

New: Watch our summary video .. a great taster

To promote its two new Walking Dead mazes, Thorpe Park unveiled a billboard in East London, where undead actors spring from the ad, scaring members of the public.

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Laughter Spot : “The one about yelling at the dog”

Laughter Spot : “The one about yelling at the dog”

by Will Corry on September 15, 2017

A man was leaving a convenience store with his morning coffee when he noticed a most unusual funeral procession approaching the nearby cemetery.

New : Watch the video summary

A black hearse was followed by a second black hearse about 50 Feet behind the first one. Behind the second hearse was a solitary man walking a dog on a leash.

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NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action

NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action

by NewVoiceMedia on September 14, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is hosting its second CloudFest London event on 20 September at Grange St. Paul's Hotel, bringing together a powerhouse line-up of sales and service leaders to showcase useful innovation in action.

The CloudFest agenda includes an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, during which the company’s latest product innovations will be unveiled, including its powerful new speech analytics solution Conversation Analyzer.Businesses using NewVoiceMedia’s ContactWorld technology with Conversation Analyzer will benefit from a unified, pre-integrated platform that offers valuable insights into the data captured during customer interactions.

By monitoring these interactions and extracting insight from them, managers can drive actions and be more effective in all their conversations.

CloudFest London will take place on 20 September at Grange St. Paul's Hotel. For more information and to register, visit www.newvoicemedia.com.

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