A call to arms across the industry to design for an emotional response to customer communications to deepen engagement and bolster impactAmaze One, the CRM [more…]
Latest : NewVoiceMedia GmbH, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact centre agents’ efficiency in less than a year, with NewVoiceMedia’s ContactWorld for Service platform.
An ambitious start-up with a vision of becoming the most recognised global brand for home improvement projects, Homebell is based in Germany, with operations in a further 11 countries including the USA. Its services ensure reliable quality work and fair pricing for the home owner. [more…]
Wednesday 10th May, 9.30am-5.30pm
Bas van den Beld is a well known and award winning Online Marketing Strategist, consultant trainer and keynote speaker and founder of State of Digital, a platform that helps people companies understand Digital Marketing better.
Bas is widely considered to be an expert and influential on Digital Marketing, Social Marketing and Search Marketing and was voted European Search Personality of the Year in 2015. As a trainer he is connected to business schools and colleges in The Netherlands.
Latest : NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.
Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need for unified and consistent content across multiple communication channels.
To assist them, The Forrester Wave evaluated 14 CCM vendors across 22 criteria.
Mark joins the Manchester office’s team from creative agency Spoken-Image, where he honed his craft in a series of design-based roles, overseeing projects for a number of iconic clients including; Historic Royal Palaces, Kellogg’s, The National Trust, Royal Botanic Gardens, Peel Holdings, Westminster Abbey and the Department of Health.
Latest .... NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Technology Trust has transformed its customer experience and improved business efficiencies with NewVoiceMedia’s cloud contact centre platform.
Technology Trust was established to make it easier for the third sector to access technology and software, bridging the gap between charities with restricted budgets and software companies willing to donate their products, and now serves over 22,000 charities across the UK.
The registered charity wanted to extend the flexibility and features of cloud contact centre technology to its customer service team in order to improve efficiencies and reduce operating costs.
Contact centres act as the frontline for many businesses. They are the point of contact where customers and companies meet to resolve issues and buy [more…]
Latest .. NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, announced its Winter ’17 release today, unveiling product enhancements that will transform the way businesses of all sizes connect with their customers worldwide.
While NewVoiceMedia creates updates to its ContactWorld technology every week, as a company with cloud computing and agile development methods at its core, it is revealing a number of new product features to offer sales and service teams improved performance, efficiency, user experience and infrastructure.