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CRM

Events : Interview with Arnout Hellemans about CRO – Conversion Elite

by Will Corry on May 5, 2017

 

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Paysafe enhances productivity and customer experience with NewVoiceMedia

Paysafe enhances productivity and customer experience with NewVoiceMedia

by NewVoiceMedia on April 27, 2017

Latest  :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.

The technology has delivered dramatic improvements to both customer and agent satisfaction.

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Events : Take your team to Search Elite : Special 3 for 2 offer now available

by Will Corry on April 7, 2017

Exclusive to theMarketingblog. Take your team to this 'pretty cool event' - Search Elite on May 9th 2017. There is a big discount available - three delegates for the price of two.

Register here right away using the code MB64

Latest : Mike Grehan writes ... Looks like my pals Jackie Bissell and Andy Brown have a pretty cool new event coming up. And looks like a bunch of my Brit-friends-in-search speaking at it too. And with my dear friend and fellow Geordie Jon Myers involved - this thing is going to rock.

Pretty cool training session with Bas Van Den Beld included too. Wish I could get there myself, but, darn it, clashes with a west coast trip

Best of luck to all. Now go and register... What are you waiting for? Use this discounted 3 for 2 code MB64

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NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

by NewVoiceMedia on March 8, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced its Spring ’17 [more…]

Amaze One leads the charge to ‘humanise’ CRM

Amaze One leads the charge to ‘humanise’ CRM

by Clare on February 21, 2017

A call to arms across the industry to design for an emotional response to customer communications to deepen engagement and bolster impactAmaze One, the CRM [more…]

Homebell accelerates expansion with cloud technology from NewVoiceMedia

Homebell accelerates expansion with cloud technology from NewVoiceMedia

by NewVoiceMedia on February 8, 2017

Latest : NewVoiceMedia GmbH, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact centre agents’ efficiency in less than a year, with NewVoiceMedia’s ContactWorld for Service platform.

An ambitious start-up with a vision of becoming the most recognised global brand for home improvement projects, Homebell is based in Germany, with operations in a further 11 countries including the USA. Its services ensure reliable quality work and fair pricing for the home owner. [more…]

Here’s a workshop you won’t want to miss: “Creating an effective Content Marketing Strategy in a day”

Here’s a workshop you won’t want to miss: “Creating an effective Content Marketing Strategy in a day”

by Will Corry on February 5, 2017

BAS VAN DEN BELD-

SEARCH ELITE WORKSHOP

Wednesday 10th May, 9.30am-5.30pm

Bas van den Beld is a well known and award winning Online Marketing Strategist, consultant trainer and keynote speaker and founder of State of Digital, a platform that helps people companies understand Digital Marketing better.

Bas is widely considered to be an expert and influential on Digital Marketing, Social Marketing and Search Marketing and was voted European Search Personality of the Year in 2015. As a trainer he is connected to business schools and colleges in The Netherlands.

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NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

by NewVoiceMedia on February 2, 2017

Latest : NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.

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Events : Conversion World 2017 agenda is now live plus full speaker line up

Events : Conversion World 2017 agenda is now live plus full speaker line up

by Will Corry on January 20, 2017

Why attend?
#1 : It's completely FREE to attend : This is a no brainer. A no cost conference where you can watch the best in the industry sharing the secret sauce of how the experts do CRO -  Practical, actionable conversion optimization, UX and analytics sessions from the world’s leading experts— all from the comfort of your home or office.

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Exclusive download : “Customer journey mapping that links CCM to higher-level process transformation”

Exclusive download : “Customer journey mapping that links CCM to higher-level process transformation”

by Will Corry on December 11, 2016

Forrester Wave™ : Customer Communications Management, Q2 2016  - Exclusive download

Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need for unified and consistent content across multiple communication channels.

To assist them, The Forrester Wave evaluated 14 CCM vendors across 22 criteria.

Ready to download?

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