Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need for unified and consistent content across multiple communication channels.
To assist them, The Forrester Wave evaluated 14 CCM vendors across 22 criteria.
Mark joins the Manchester office’s team from creative agency Spoken-Image, where he honed his craft in a series of design-based roles, overseeing projects for a number of iconic clients including; Historic Royal Palaces, Kellogg’s, The National Trust, Royal Botanic Gardens, Peel Holdings, Westminster Abbey and the Department of Health.
Latest .... NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Technology Trust has transformed its customer experience and improved business efficiencies with NewVoiceMedia’s cloud contact centre platform.
Technology Trust was established to make it easier for the third sector to access technology and software, bridging the gap between charities with restricted budgets and software companies willing to donate their products, and now serves over 22,000 charities across the UK.
The registered charity wanted to extend the flexibility and features of cloud contact centre technology to its customer service team in order to improve efficiencies and reduce operating costs.
Contact centres act as the frontline for many businesses. They are the point of contact where customers and companies meet to resolve issues and buy [more…]
Latest .. NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, announced its Winter ’17 release today, unveiling product enhancements that will transform the way businesses of all sizes connect with their customers worldwide.
While NewVoiceMedia creates updates to its ContactWorld technology every week, as a company with cloud computing and agile development methods at its core, it is revealing a number of new product features to offer sales and service teams improved performance, efficiency, user experience and infrastructure.
Latest .....NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that BrightCurrent, the only retail sales agency dedicated exclusively to clean energy, has fully mobilised its team with ContactWorld for Sales.
As a result of increased sales efficiency and improved pickup rates, BrightCurrent has expanded its team’s productivity to handle a 350 percent increase in lead volume.
Latest News ... NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that RAM Tracking has transformed its business with NewVoiceMedia’s cloud contact centre and inside sales platform.
RAM Vehicle Tracking was built on the principles of customer service excellence and technical innovation and has over 40,000 GPS vehicle tracking systems on the road for 4,500 customers, making it one of the leaders in its field. The company experienced rapid growth over the last three years following a successful Salesforce implementation which brought its business processes together and offered it a wider understanding of its customers. [more…]
NewVoiceMedia today announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies.
This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world.
NewVoiceMedia, a provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that Security Benefit, a leader in the U.S. retirement savings market, has deployed ContactWorld for Sales to support its team.
With ContactWorld for Sales, Security Benefit will take advantage of functionality such as click-to-dial, call-recording and performance tracking, all within Salesforce. The platform’s seamless integration with Salesforce will remove the administrative burden from sales reps, support more efficient on-boarding and improve overall calling capabilities. Security Benefit will primarily use the platform for outbound calls to brokers and financial advisors. [more…]