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VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution

by on August 21, 2019

Vonage (NYSE:VG), a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its [more…]

Marketing planning : how to get rid of Excel

Marketing planning : how to get rid of Excel

by on May 5, 2019

Many marketers still use Excel or other spreadsheets and organisational resources for their marketing planning.

The organisation of marketing planning often takes more time than marketing planning itself. It may seem like a complicated statement, but it is also a harsh reality.

[more…]

Is slowing down the key to keeping up in our fast-paced world?

Is slowing down the key to keeping up in our fast-paced world?

by on March 15, 2019

Earlier this week, we went to an evening of idea sharing and discussion hosted by The Chemistry Works and led by business leader, brand specialist and author, Sophie Devonshire. Sophie, along with two other presenters discussed the essential factors that are affecting us all in the ver-changing business landscape, and how they impact everything from leadership to loyalty to the brand itself.

[more…]

Microsoft Dynamics 365 Benefits For Business

Microsoft Dynamics 365 Benefits For Business

by on November 23, 2018

This cloud-based umbrella solution boasts a variety of ERP and CRM apps, is being considered to be the future of enterprise software and claims to offer businesses significant benefits. So, what is so unique about it?

Microsoft is a major player in the business software market and currently commands a significant portion of the market considering that it has a suite of Dynamic apps that have been around for close to 25 years now.

With Dynamics 365, Microsoft is looking to change the game by rolling all the different functions a business could need into a single solution while freeing up the organization from the heavy burden of running and maintaining infrastructure by housing everything in the cloud.

[more…]

Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

by on October 17, 2018

Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, today announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform.

MTD is a world leader in outdoor power equipment. Privately owned and headquartered in Valley City, Ohio, this 86-year-old company manufactures and distributes lawn mowers, tractors, snow throwers and tillers.

[more…]

NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

by on October 5, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.

[more…]

Cloud contact centre news :  NewVoiceMedia partners with Rapid7

Cloud contact centre news : NewVoiceMedia partners with Rapid7

by on September 18, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base.

Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100. [more…]

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

by on August 30, 2018

 

Latest

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

by on August 23, 2018

Latest

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017.

ADS also reports optimised data management, reliability, and customer experiences in its contact centres. [more…]