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CRM

Why conversation holds the key to transforming your omni-channel customer experience

by on April 18, 2018

By Chris Haggis, NewVoiceMedia

Your business serves ultra-connected customers who expect a consistent experience through every channel. By unifying the shopping experiences across all possible [more…]

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

by on March 14, 2018

 

Latest  :   NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. [more…]

Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

by on March 13, 2018

Latest :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology, today announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience.

[more…]

NewVoiceMedia wins 2018 Stevie Award for sales and customer service

NewVoiceMedia wins 2018 Stevie Award for sales and customer service

by on March 6, 2018

Latest:  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 Stevie Award for Sales and  Customer Service.

The company claimed the Silver ‘Contact Centre Solution – New’ award, in the 12th annual Stevie Awards for Sales and Customer Service. [more…]

TwentyCi property report suggests Homemover market offers big opportunities for brands in 2018

by on January 12, 2018

Findings from a report published today by life event data company, TwentyCi, suggest that in 2018 there will be good opportunities for brands that typically benefit from consumers moving home – including furniture, interiors, home improvement & DIY, travel, garden products, finance and automotive.

The full TwentyCi Q4 Property & Homemover Report can be found at www.homemoverreport.com [more…]

Research finds UK sales reps lose six weeks a year to admin tasks ….NewVoiceMedia

Research finds UK sales reps lose six weeks a year to admin tasks ….NewVoiceMedia

by on December 19, 2017

Latest : New research from NewVoiceMedia reveals that sales professionals who use a CRM system are losing an average of six weeks a year completing manual administrative tasks that could be automated with the right computer telephony integration (CTI) investment.

[more…]

Movers and Groovers : TribeCX appoints new Chair

Movers and Groovers : TribeCX appoints new Chair

by on December 18, 2017

TribeCX, the practitioner-led customer experience community, has appointed Mark Harrison as its new Chair.

Harrison will lead TribeCX toward becoming a globally preferred partner for help building customer experience capabilities that deliver business goals.

[more…]

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

by on October 17, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner.

The award, presented for the 12th year by global, integrated media company TMC and CUSTOMER Magazine, honours vendors that have embraced technology as a key tool for customer service excellence, distinguishing their success as innovators, thought leaders and market movers in the contact centre and customer care industries.

For more information about NewVoiceMedia, visit www.newvoicemedia.com [more…]

NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

by on September 21, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. The new features will help power more personal conversations globally, extract instant insights to drive actions and be more effective in all business communications, while also helping sales teams be more successful.

In an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, the company revealed three major product innovations

NewVoiceMedia's 650+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

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Three simple steps to long term CRM success  .. Nick McConnell, Commercial Director at TwentyCi

Three simple steps to long term CRM success .. Nick McConnell, Commercial Director at TwentyCi

by on September 13, 2017

By Nick McConnell, Commercial Director at TwentyCi

The flow of consumer data is expanding and the cost of CRM technology is dropping. Add to that the escalation in platforms to reach people – from mobile, social media and apps such as Snapchat to more unexpected places like screens in driverless cars – and you can see why brands are excited at the opportunities for engaging more and more with consumers through CRM.  Or are they?

[more…]