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NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

by NewVoiceMedia on March 8, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced its Spring ’17 [more…]

Amaze One leads the charge to ‘humanise’ CRM

Amaze One leads the charge to ‘humanise’ CRM

by Clare on February 21, 2017

A call to arms across the industry to design for an emotional response to customer communications to deepen engagement and bolster impactAmaze One, the CRM [more…]

Homebell accelerates expansion with cloud technology from NewVoiceMedia

Homebell accelerates expansion with cloud technology from NewVoiceMedia

by NewVoiceMedia on February 8, 2017

Latest : NewVoiceMedia GmbH, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact centre agents’ efficiency in less than a year, with NewVoiceMedia’s ContactWorld for Service platform.

An ambitious start-up with a vision of becoming the most recognised global brand for home improvement projects, Homebell is based in Germany, with operations in a further 11 countries including the USA. Its services ensure reliable quality work and fair pricing for the home owner. [more…]

Here’s a workshop you won’t want to miss: “Creating an effective Content Marketing Strategy in a day”

Here’s a workshop you won’t want to miss: “Creating an effective Content Marketing Strategy in a day”

by Will Corry on February 5, 2017

BAS VAN DEN BELD-

SEARCH ELITE WORKSHOP

Wednesday 10th May, 9.30am-5.30pm

Bas van den Beld is a well known and award winning Online Marketing Strategist, consultant trainer and keynote speaker and founder of State of Digital, a platform that helps people companies understand Digital Marketing better.

Bas is widely considered to be an expert and influential on Digital Marketing, Social Marketing and Search Marketing and was voted European Search Personality of the Year in 2015. As a trainer he is connected to business schools and colleges in The Netherlands.

[more…]

NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

by NewVoiceMedia on February 2, 2017

Latest : NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.

[more…]

Events : Conversion World 2017 agenda is now live plus full speaker line up

Events : Conversion World 2017 agenda is now live plus full speaker line up

by Will Corry on January 20, 2017

Why attend?
#1 : It's completely FREE to attend : This is a no brainer. A no cost conference where you can watch the best in the industry sharing the secret sauce of how the experts do CRO -  Practical, actionable conversion optimization, UX and analytics sessions from the world’s leading experts— all from the comfort of your home or office.

[more…]

Exclusive download : “Customer journey mapping that links CCM to higher-level process transformation”

Exclusive download : “Customer journey mapping that links CCM to higher-level process transformation”

by Will Corry on December 11, 2016

Forrester Wave™ : Customer Communications Management, Q2 2016  - Exclusive download

Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need for unified and consistent content across multiple communication channels.

To assist them, The Forrester Wave evaluated 14 CCM vendors across 22 criteria.

Ready to download?

[more…]

Movers and Groovers : Amaze One appoints Mark Laycock to the role of Art Director

Movers and Groovers : Amaze One appoints Mark Laycock to the role of Art Director

by Clare on November 24, 2016

Following a continued period of growth for the agency’s Manchester-based team, Amaze One – part of the St Ives Group – has announced the appointment of Mark Laycock to the role of Art Director.

Mark joins the Manchester office’s team from creative agency Spoken-Image, where he honed his craft in a series of design-based roles, overseeing projects for a number of iconic clients including; Historic Royal Palaces, Kellogg’s, The National Trust, Royal Botanic Gardens, Peel Holdings, Westminster Abbey and the Department of Health.

[more…]

Technology Trust enhances customer experience with NewVoiceMedia

by NewVoiceMedia on November 15, 2016

Latest .... NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Technology Trust has transformed its customer experience and improved business efficiencies with NewVoiceMedia’s cloud contact centre platform.

Technology Trust was established to make it easier for the third sector to access technology and software, bridging the gap between charities with restricted budgets and software companies willing to donate their products, and now serves over 22,000 charities across the UK.

The registered charity wanted to extend the flexibility and features of cloud contact centre technology to its customer service team in order to improve efficiencies and reduce operating costs.

[more…]

Customer service skills: What does it take to make a great contact centre manger?

by NewVoiceMedia on November 11, 2016

Contact centres act as the frontline for many businesses. They are the point of contact where customers and companies meet to resolve issues and buy [more…]