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Movers and Groovers : Amaze One appoints Mark Laycock to the role of Art Director

Movers and Groovers : Amaze One appoints Mark Laycock to the role of Art Director

by Clare on November 24, 2016

Following a continued period of growth for the agency’s Manchester-based team, Amaze One – part of the St Ives Group – has announced the appointment of Mark Laycock to the role of Art Director.

Mark joins the Manchester office’s team from creative agency Spoken-Image, where he honed his craft in a series of design-based roles, overseeing projects for a number of iconic clients including; Historic Royal Palaces, Kellogg’s, The National Trust, Royal Botanic Gardens, Peel Holdings, Westminster Abbey and the Department of Health.

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Technology Trust enhances customer experience with NewVoiceMedia

by NewVoiceMedia on November 15, 2016

Latest .... NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Technology Trust has transformed its customer experience and improved business efficiencies with NewVoiceMedia’s cloud contact centre platform.

Technology Trust was established to make it easier for the third sector to access technology and software, bridging the gap between charities with restricted budgets and software companies willing to donate their products, and now serves over 22,000 charities across the UK.

The registered charity wanted to extend the flexibility and features of cloud contact centre technology to its customer service team in order to improve efficiencies and reduce operating costs.

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Customer service skills: What does it take to make a great contact centre manger?

by NewVoiceMedia on November 11, 2016

Contact centres act as the frontline for many businesses. They are the point of contact where customers and companies meet to resolve issues and buy [more…]

NewVoiceMedia announces Winter ’17 release to transform the way businesses connect with customers worldwide

NewVoiceMedia announces Winter ’17 release to transform the way businesses connect with customers worldwide

by NewVoiceMedia on November 8, 2016

Latest .. NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, announced its Winter ’17 release today, unveiling product enhancements that will transform the way businesses of all sizes connect with their customers worldwide.

While NewVoiceMedia creates updates to its ContactWorld technology every week, as a company with cloud computing and agile development methods at its core, it is revealing a number of new product features to offer sales and service teams improved performance, efficiency, user experience and infrastructure.

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BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform

BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform

by NewVoiceMedia on October 31, 2016

Latest .....NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that BrightCurrent, the only retail sales agency dedicated exclusively to clean energy, has fully mobilised its team with ContactWorld for Sales.

As a result of increased sales efficiency and improved pickup rates, BrightCurrent has expanded its team’s productivity to handle a 350 percent increase in lead volume.

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RAM Tracking accelerates business success with NewVoiceMedia

RAM Tracking accelerates business success with NewVoiceMedia

by NewVoiceMedia on October 25, 2016

Latest News ... NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that RAM Tracking has transformed its business with NewVoiceMedia’s cloud contact centre and inside sales platform.

RAM Vehicle Tracking was built on the principles of customer service excellence and technical innovation and has over 40,000 GPS vehicle tracking systems on the road for 4,500 customers, making it one of the leaders in its field. The company experienced rapid growth over the last three years following a successful Salesforce implementation which brought its business processes together and offered it a wider understanding of its customers. [more…]

NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience

NewVoiceMedia launches industry-leading global call routing architecture to optimise contact centre management and customer experience

by NewVoiceMedia on September 29, 2016

NewVoiceMedia today announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies.

This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world.

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Security Benefit strengthens sales team with NewVoiceMedia’s communications platform

Security Benefit strengthens sales team with NewVoiceMedia’s communications platform

by NewVoiceMedia on September 21, 2016

NewVoiceMedia, a provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that Security Benefit, a leader in the U.S. retirement savings market, has deployed ContactWorld for Sales to support its team.

With ContactWorld for Sales, Security Benefit will take advantage of functionality such as click-to-dial, call-recording and performance tracking, all within Salesforce. The platform’s seamless integration with Salesforce will remove the administrative burden from sales reps, support more efficient on-boarding and improve overall calling capabilities. Security Benefit will primarily use the platform for outbound calls to brokers and financial advisors. [more…]

Grass Roots Group to join forces with Blackhawk Network

Grass Roots Group to join forces with Blackhawk Network

by Loudmouth PR on September 2, 2016

Grass Roots (Grass Roots Group Holdings Ltd.), a leading employee and customer engagement solutions company, has entered into an agreement to be acquired by Blackhawk Network Holdings, Inc., a leading prepaid and payments global company based in California.

The acquisition is expected to allow Grass Roots to offer new products and capabilities to its current clients, as well as take advantage of Blackhawk’s global network to broaden Grass Roots’ international reach.

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[eBook] How to reduce the B2B software sales cycle with inbound marketing

[eBook] How to reduce the B2B software sales cycle with inbound marketing

by Will Corry on June 25, 2016

Selling and closing enterprise software sales takes time, and with sales cycle lengths on the increase, understanding how to shorten the time it takes to close has never been more important.

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