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Performics deepens Acxiom partnership in UK with LiveRamp integration

Performics deepens Acxiom partnership in UK with LiveRamp integration

by Clare on July 13, 2017

London, 13 July 2017 — Today, it was announced that Performics, the performance Marketing agency of Publicis Media, has extended its partnership with global data services provider, Acxiom.

This extended partnership in the UK will see the incorporation of the onboarding capabilities of LiveRamp™, which will harness its omnichannel identity resolution offering.

https://www.acxiom.com or https://www.liveramp.com

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FCR Media to transform sales and service performance with NewVoiceMedia

by NewVoiceMedia on June 27, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium.

Following an independent market evaluation, Antwerp-based digital marketing agency FCR Media Belgium NV signed an agreement for ContactWorld to unify its customer service and sales functions onto a single platform.

The company selected NewVoiceMedia’s inside sales and contact centre technology as part of its company-wide digitalisation programme for its deep integration with Salesforce, detailed insights, reporting and rich functionality, to offer the best possible experience to customers while improving the efficiency of its sales organisation.

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LiveRamp launches people-based search for omnichannel marketers

by Clare on June 14, 2017

Enhances marketers’ ability to leverage CRM data in Google Customer Match

LiveRamp™, an Acxiom® company and leading provider of omnichannel identity resolution, today announced the addition of targeting for people-based search to its platform.

The addition complements LiveRamp’s strength in people-based targeting for display, allowing marketers to better coordinate efforts across these channels and deliver more engaging and personally relevant advertising to customers. [more…]

Security Benefit achieves industry leading growth with NewVoiceMedia

by NewVoiceMedia on June 7, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform.

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Amaze One’s Sarah Hooper appointed to BIMA council

Amaze One’s Sarah Hooper appointed to BIMA council

by Clare on May 30, 2017

Latest : Amaze One, the CRM agency born from a fusion of digital creative experts, today announces that Sarah Hooper, CRM Divisional Director, has been appointed as a member of the BIMA council.

BIMA council members set the agenda for the digital community across the UK, and Hooper has been selected specifically for her expertise and insight into CRM, as well as her passion for using CRM to forge meaningful relationships with customers and help futureproof the industry. [more…]

Events : Interview with Arnout Hellemans about CRO – Conversion Elite

by Will Corry on May 5, 2017

 

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Paysafe enhances productivity and customer experience with NewVoiceMedia

Paysafe enhances productivity and customer experience with NewVoiceMedia

by NewVoiceMedia on April 27, 2017

Latest  :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.

The technology has delivered dramatic improvements to both customer and agent satisfaction.

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Events : Take your team to Search Elite : Special 3 for 2 offer now available

by Will Corry on April 7, 2017

Exclusive to theMarketingblog. Take your team to this 'pretty cool event' - Search Elite on May 9th 2017. There is a big discount available - three delegates for the price of two.

Register here right away using the code MB64

Latest : Mike Grehan writes ... Looks like my pals Jackie Bissell and Andy Brown have a pretty cool new event coming up. And looks like a bunch of my Brit-friends-in-search speaking at it too. And with my dear friend and fellow Geordie Jon Myers involved - this thing is going to rock.

Pretty cool training session with Bas Van Den Beld included too. Wish I could get there myself, but, darn it, clashes with a west coast trip

Best of luck to all. Now go and register... What are you waiting for? Use this discounted 3 for 2 code MB64

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NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

by NewVoiceMedia on March 8, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced its Spring ’17 [more…]

Amaze One leads the charge to ‘humanise’ CRM

Amaze One leads the charge to ‘humanise’ CRM

by Clare on February 21, 2017

A call to arms across the industry to design for an emotional response to customer communications to deepen engagement and bolster impactAmaze One, the CRM [more…]