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NewVoiceMedia appoints President and Chief Operating Officer

NewVoiceMedia appoints President and Chief Operating Officer

by Will Corry on August 16, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team.

Dennis’s responsibilities include global leadership of NewVoiceMedia’s marketing, product marketing and customer success functions. He brings more than 25 years of experience in international leadership strategy, sales, marketing and business development in the technology and financial services markets, including as CEO of customer engagement software provider Rant & Rave, where he launched the brand and doubled the firm’s revenues and profits.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

“State of SMS Executive Summary” – Text messaging research 2017

by Will Corry on August 16, 2017

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Live chat software operated by humans: The safer option … Gemma Baker, Click4Assistance

Live chat software operated by humans: The safer option … Gemma Baker, Click4Assistance

by Will Corry on August 15, 2017

What are your opinions of chatbots?

2017 hasn’t been a very good year for Facebook and their progress with chatbots. The end of February saw reports on the bots hitting a 70% failure rate, as they were lacking understanding of the interaction, resulting in a human representative having to step in. This caused the social media giant to scale back its AI ambitions.

The end of July also saw Facebook experience adverse results and having to shut down their experiment. The social media giant’s AI researchers were attempting to teach the chatbots how to negotiate, however the bots identified as Bob and Alice deviated from the scripted conversation and continued communicating in their own manner meant to imitate human speech.

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YOC forms tripartite agreement with Future and Appetite

YOC forms tripartite agreement with Future and Appetite

by Andy Brown on August 8, 2017

YOC, the mobile ad technology company, has announced a three-way partnership with Future Publishing and Appetite Creative Solutions. The agreement will enable brands to extend Future’s high value audience data across YOC’s boutique collection of premium publisher sites.

Advertisers can also tap into YOC’s suite of programmatic rich media formats, powered by Appetite Creative Solutions. [more…]

How business can kit out their offices on a budget

How business can kit out their offices on a budget

by Will Corry on August 8, 2017

Now that you are launching a new office, you have probably realized the importance of finding the right office furnishings and equipment. Although it might be a costly step in establishing your business venture, it is of utmost importance.

Like many of the new office owners, you might have factored in the cost of other things such as electronics but have forgotten to factor in furniture and fittings.

With the right choice of fittings and furniture, you will have customized your office as per your taste. Those four empty walls can be something else if you have not put up any shelving or wall art. The good news is that we have put together this piece to educate people on how they can fit their offices on a low budget. These tips will come in handy whether it is a small business that is starting out or a large corporation- after all, everybody loves bargains! [more…]

Laughter Spot : 20 brand-new jokes that only a B2B marketer could love

by Will Corry on August 5, 2017

Q: How many account-based marketers does it take to screw in a lightbulb?
A: Just one, but Sales will take the credit for it.
Lately, there’s been a big push for adding humor and personality into B2B marketing. I’m all for it—not only does it play into my natural strengths, it means that B2B marketers can bring more creativity and fun into their day-to-day.

It may be hard to cast off the idea that we on the B2B side have to be buttoned-down, professional, and above all, inoffensively bland. But if our content is going to stand out in the crowd, we’ve got to get in touch with our funny bones.

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NewVoiceMedia – double win in Corporate Vision’s 2017 Technology Innovator Awards

NewVoiceMedia – double win in Corporate Vision’s 2017 Technology Innovator Awards

by NewVoiceMedia on July 27, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards.

The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology.

ContactWorld is an intelligent, multi-tenant global cloud contact centre and inside sales platform that joins up all communications channels and plugs straight into an organisation’s CRM platform for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, ContactWorld ensures complete flexibility, scalability and reliability. [more…]

Women for Women .. Ten women presenters set to sue the BBC over pay

by Will Corry on July 21, 2017

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In every shape and size: Gadgets for everyone

In every shape and size: Gadgets for everyone

by Will Corry on July 20, 2017

Gadgets are everywhere; they come in just about every guise you can imagine and range from being highly developed for a single purpose to having no use at all. Whether you are a self-proclaimed fan or not, you can’t avoid them.

Unless you’ve been living under a rock for the last few months, you might recognise the first item on our list – a particular item that has captured the attention of millions. Without any particular marketing effort, a simple handheld gadget with no discernible function and no digital interface has rocketed to global notoriety; guess what it is yet?

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Digital rewards : SwiftReceipt launches to revolutionise receipt validation in the UK

Digital rewards : SwiftReceipt launches to revolutionise receipt validation in the UK

by Will Corry on July 17, 2017

Latest :  SwiftReceipt, the fastest digital receipt validation service in the UK, launches today with a promise to revolutionise the service for shoppers and brands alike.

Backed by integrated service agency, Granby, bespoke technology validates customer redemptions in less than an hour - and as little as 15 minutes - delivering digital rewards (for example cinema codes) instantly, with the ability to dispatch physical ones within 24 hours.

SwiftReceipt removes the need for outdated on-pack codes, instead simply asking customers to upload a photo of their till receipt to a mobile-optimised, branded microsite for validation. [more…]