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NewVoiceMedia appoints President and Chief Operating Officer

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team. Dennis’s responsibilities include

NewVoiceMedia appoints President and Chief Operating Officer Read More »

White Paper : SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands …Textlocal

A new white paper titled ‘The State of SMS’ suggests SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands in the marketplace. The report, commissioned by Textlocal one of the UK’s leading

White Paper : SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands …Textlocal Read More »

Live chat software operated by humans: The safer option … Gemma Baker, Click4Assistance

What are your opinions of chatbots? 2017 hasn’t been a very good year for Facebook and their progress with chatbots. The end of February saw reports on the bots hitting a 70% failure rate, as they were lacking understanding of

Live chat software operated by humans: The safer option … Gemma Baker, Click4Assistance Read More »