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Confused.com appoints Delete to deliver customer experience innovation

Confused.com appoints Delete to deliver customer experience innovation

by Clare on July 24, 2017

Latest: Following a four-month competitive pitch focused on demonstrating digital innovation, car savings site Confused.com has appointed digital agency Delete to transform the customer experience (CX) of the brand’s digital platform.

The project comes as part of a wider initiative by the organisation to focus the brand towards its core motoring offering and strengthen its position as a leader in the UK market.

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Worst in the World! : If you are a PR at Sky how do you handle this headache?

by Will Corry on July 14, 2017

If you are a PR at Sky how do you handle this headache? Your answer would be appreciated. Send it to the Editor  01784 434 412  will@themarketingblog.co.uk .. Thanks

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Executive Health : Three in four people fear being overwhelmed by care bills

by Will Corry on July 13, 2017

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Launch event announces UK Hospitality and Catering Exhibition

Launch event announces UK Hospitality and Catering Exhibition

by James on July 13, 2017

H&C EXPO launch attracts guests from all over the UK

The H&C EXPO officially launched Monday 10th July at The Celtic Manor Resort, where more than seventy guests heard about the event, dubbed ‘the first of a kind for the UK hospitality and catering industry taking place in Wales.’

Guests travelled from Scotland to take part and many other parts of the UK, London and the North West of England were particularly well represented. [more…]

Growth of personal assistant apps ‘spotty and sluggish’

Growth of personal assistant apps ‘spotty and sluggish’

by Will Corry on July 13, 2017

Latest : The use of personal assistant apps on mobiles is stagnating / even decreasing, partly as people start to use standalone home devices such as Amazon’s Echo.

It shows people are still exploring how to use AI-driven services as replacements for regular online activities and it’s not going to be clear for a while the best way for companies to exploit this area.

The report, “Rise of the Machines: How AI-Driven Personal Assistant Apps Are Shaping Digital Consumer Habits” is available here.

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Laughter Spot : Prove to me the difference between stopping and slowing down

by Will Corry on July 8, 2017

A lawyer gets pulled over by a police officer.
The officer asks the lawyer "Do you know why I pulled you over?"
"I haven't the foggiest idea," said the lawyer.

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NewVoiceMedia recognised among Companies to Inspire Britain 2017

NewVoiceMedia recognised among Companies to Inspire Britain 2017

by NewVoiceMedia on June 29, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ for the third consecutive year.

The report is an annual celebration of some of the most dynamic and fastest-growing enterprises in the UK. The 1,000 businesses listed have, on average, grown their revenue by 70 percent over the past five years and outperformed their sector peers.

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Bringing Your Customer Communications into the 21st Century and into Alignment with Customer Expectations

by Will Corry on June 26, 2017

Download HERE >>>>

When it comes to the customer experience (CX) strategy, customer communications such as contracts, quotes, welcome kits and account statements are often one of the most overlooked – yet critical – components of the customer journey.

These traditional communications have historically been owned and compiled by IT and operations, while the social and digital channels have been owned by marketing and the digital teams. Rarely does the customer voice and the customer’s experience get incorporated into their design and delivery.

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Breaking : Unilever, YouTube, Cannes, WPP, Apple .. via MAD London

by Will Corry on June 23, 2017

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8 ways remote video conferencing helps you run your remote teams better

8 ways remote video conferencing helps you run your remote teams better

by Will Corry on June 21, 2017

It’s hard enough to manage a team, but running remote teams is an entirely different ballgame. Here’s how picking the right video meeting tools can help you manage your team with better, more efficient results:

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