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NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index

by on June 21, 2018

NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research in its 2018 Value Index [more…]

How long will it be before robots replace customer service agents?

How long will it be before robots replace customer service agents?

by on June 15, 2018

Ashley Unitt, NewVoiceMedia

From ordering pizza and online banking to checking-in for flights, robotic customer service agents are everywhere.

For customers, bots provide speed, efficiency and round-the-clock service; for businesses, they offer scalability and cost-efficiency.

https://www.newvoicemedia.com/

[more…]

Medialab announces Stewart Easterbrook as Chairman following year of exceptional growth

by on June 15, 2018

Data-driven media agency, Medialab, today announces a significantly expanded team following an incredibly successful year. All of the hires bolster an already impressive senior team, [more…]

Click Travel voyages to the cloud to transform customer service experience

by on June 14, 2018

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better [more…]

Research: Social ‘Player Power’ of Premiership Footballers outshines their clubs

Research: Social ‘Player Power’ of Premiership Footballers outshines their clubs

by on May 16, 2018

The first ever comprehensive report into the social media influence of all footballers in Premier League has revealed that individual players are becoming much more powerful brands than the clubs they play for.

The growth in players usage of Instagram has enabled an evolution in the way fans and players interact and build relationships, and this has been a key factor in the rise of ‘Player Power’.

[more…]

NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies

NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies

by on May 1, 2018

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times and Statista.

The list charts the 1,000 companies across 31 countries in Europe that have recorded the highest annual compound growth rate in revenue between 2013 and 2016. Those listed are credited as being at the forefront of European business and innovation. [more…]

Why conversation holds the key to transforming your omni-channel customer experience … NewVoiceMedia

Why conversation holds the key to transforming your omni-channel customer experience … NewVoiceMedia

by on April 18, 2018

By Chris Haggis, NewVoiceMedia

Your business serves ultra-connected customers who expect a consistent experience through every channel.

By unifying the shopping experiences across all possible touchpoints, deploying an omni-channel strategy recognises this demand. However, as the number of ways a customer can get in touch continues to increase, some brands are struggling to maintain a positive connection with customers as they move between channels. [more…]

Smartphone status : It’s complicated

by on April 2, 2018

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NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe

NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe

by on March 22, 2018

Latest :  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised in the 2018 Inc. 5000 list of fastest-growing private companies in Europe.

The 2018 Inc. 5000 Europe list serves as a unique report card on the European economy. Within an uncertain economic climate, latest aggregate revenue among the companies listed increased by €101.8 billion, nearly doubling aggregate revenue from 2013. The list features a group of thriving businesses growing at breakneck speed over the past three years. [more…]

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

by on March 20, 2018

Latest .... NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named Innovative Tech Company of the Year and Software Developer of the Year at the Southern Tech 100 Awards.

The Business Magazine’s annual Southern Tech 100 Awards recognise the region’s outstanding technology businesses. The wide-ranging tech sector includes IT innovators, cloud service providers, telecoms businesses and tech-focused manufacturers. Five winners were selected from a strong line-up of 20 finalists. [more…]