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NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

by NewVoiceMedia on September 19, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named Most Advanced Call Centre Solutions Provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services.

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Now in its second year, the awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action

NewVoiceMedia’s CloudFest London attracts top thought leaders to showcase useful innovation in action

by NewVoiceMedia on September 14, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is hosting its second CloudFest London event on 20 September at Grange St. Paul's Hotel, bringing together a powerhouse line-up of sales and service leaders to showcase useful innovation in action.

The CloudFest agenda includes an exciting keynote led by NewVoiceMedia CEO Jonathan Gale, during which the company’s latest product innovations will be unveiled, including its powerful new speech analytics solution Conversation Analyzer.Businesses using NewVoiceMedia’s ContactWorld technology with Conversation Analyzer will benefit from a unified, pre-integrated platform that offers valuable insights into the data captured during customer interactions.

By monitoring these interactions and extracting insight from them, managers can drive actions and be more effective in all their conversations.

CloudFest London will take place on 20 September at Grange St. Paul's Hotel. For more information and to register, visit www.newvoicemedia.com.

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Contact centre technology research finds businesses are failing to keep up with customer expectations

Contact centre technology research finds businesses are failing to keep up with customer expectations

by NewVoiceMedia on September 6, 2017

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations.

For more information about NewVoiceMedia and to download the full research report, visit www.newvoicemedia.com.

The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. [more…]

Exclusive : 10,000 free emails per month for B2B marketing professionals

by Will Corry on September 6, 2017

Turn leads into engaged customers. 10,000 free emails per month. Exclusive to theMarketingblog

E-goi simplifies marketing: email campaigns, sms, push notifications and voice, all through an online multichannel platform. It is the solution to generate more and better business opportunities. [more…]

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

by NewVoiceMedia on August 24, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience.

Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative.

The company chose ContactWorld for its integration with Salesforce Service Cloud and to replace its on-premise contact centre system that relied on siloed solutions for call monitoring and call recording. [more…]

Exclusive Download : How to discover the 25 dos and don’ts of WordPress Multisite

by Will Corry on August 21, 2017

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“State of SMS Executive Summary” – Text messaging research 2017

by Will Corry on August 16, 2017

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White Paper : SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands …Textlocal

White Paper : SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands …Textlocal

by Will Corry on August 16, 2017

A new white paper titled ‘The State of SMS’ suggests SMEs and start-ups need to mobilise their marketing if they are to compete with more established brands in the marketplace.

The report, commissioned by Textlocal one of the UK’s leading SMS platforms, predicts a sharp rise in mobile usage as Britain boasts nearly 80m active mobile phones in circulation for the first time, with only 50% of SMEs surveyed currently using SMS as part of their marketing strategies.

A full version of the report can be found by contacting Scarlett@thesourcepartnership.com

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Live chat software operated by humans: The safer option … Gemma Baker, Click4Assistance

Live chat software operated by humans: The safer option … Gemma Baker, Click4Assistance

by Will Corry on August 15, 2017

What are your opinions of chatbots?

2017 hasn’t been a very good year for Facebook and their progress with chatbots. The end of February saw reports on the bots hitting a 70% failure rate, as they were lacking understanding of the interaction, resulting in a human representative having to step in. This caused the social media giant to scale back its AI ambitions.

The end of July also saw Facebook experience adverse results and having to shut down their experiment. The social media giant’s AI researchers were attempting to teach the chatbots how to negotiate, however the bots identified as Bob and Alice deviated from the scripted conversation and continued communicating in their own manner meant to imitate human speech.

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Newsletters : Get your email marketing campaign up and running today

by Will Corry on August 13, 2017

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