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NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

by on January 18, 2018

LatestNewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. [more…]

Movers and Groovers : NewVoiceMedia appoints John Eng as new Chief Marketing Officer

Movers and Groovers : NewVoiceMedia appoints John Eng as new Chief Marketing Officer

by on January 17, 2018

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed John Eng as Chief Marketing Officer.

Based in San Francisco, John will lead NewVoiceMedia’s global marketing and product marketing organisations and strengthen its brand momentum as provider of leading cloud solutions for sales and service teams.

For further information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

Havas to be certified for both brand safety and anti-fraud

Havas to be certified for both brand safety and anti-fraud

by on January 16, 2018

Havas has become the latest major media agency to be certified for both brand safety and anti-fraud by JICWEBS - the independent body that sets best practice and standards for trusted online ad trading in the UK.

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NewVoiceMedia wins Appealie SaaS Customer Success Award

by on January 11, 2018

Latest .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won an Appealie SaaS Customer Success Award.

For a complete list of Appealie SaaS Award winners, visit appealie.com.

To learn more about NewVoiceMedia, visit www.newvoicemedia.com.

[more…]

Movers and Groovers : NewVoiceMedia appoints Dennis Fois as new CEO

Movers and Groovers : NewVoiceMedia appoints Dennis Fois as new CEO

by on January 8, 2018

 

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced today that its Board of Directors have appointed Dennis Fois as the company’s new Chief Executive Officer, effective immediately.

Fois will lead NewVoiceMedia through its next growth phase, aimed at doubling turnover by 2020. [more…]

Research finds UK sales reps lose six weeks a year to admin tasks ….NewVoiceMedia

Research finds UK sales reps lose six weeks a year to admin tasks ….NewVoiceMedia

by on December 19, 2017

Latest : New research from NewVoiceMedia reveals that sales professionals who use a CRM system are losing an average of six weeks a year completing manual administrative tasks that could be automated with the right computer telephony integration (CTI) investment.

[more…]

NewVoiceMedia wins Frost & Sullivan Excellence Award

NewVoiceMedia wins Frost & Sullivan Excellence Award

by on December 8, 2017

Latest   NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Frost & Sullivan Excellence Award in the Cloud Contact Centre Services Growth Excellence Leadership category.

For further information about NewVoiceMedia, visit www.newvoicemedia.com [more…]

Esker moves to the cloud to transform customer service experience

Esker moves to the cloud to transform customer service experience

by on December 7, 2017

Latest  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform.

For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

[more…]

8 sales statistics and what they mean for B2B businesses

8 sales statistics and what they mean for B2B businesses

by on November 29, 2017

As we head towards the end of the year, it’s a great time to look back at the B2B businesses trends of 2017 and discuss their impact on all aspects of B2B sales – from lead generation to closing the deal.

  1. Only 11% of salespeople ask for referrals – in spite of the fact that 91% of customers are open to giving them. (source)

As above, this is a simple sales statistic that highlights a massively underutilised resource in terms of lead generation, and represents a significant opportunity in terms of sales strategy. [more…]

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

by on November 27, 2017

Latest  .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. [more…]