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Why conversation holds the key to transforming your omni-channel customer experience

by on April 18, 2018

By Chris Haggis, NewVoiceMedia

Your business serves ultra-connected customers who expect a consistent experience through every channel. By unifying the shopping experiences across all possible [more…]

Smartphone status : It’s complicated

by on April 2, 2018

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NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe

NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe

by on March 22, 2018

Latest :  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised in the 2018 Inc. 5000 list of fastest-growing private companies in Europe.

The 2018 Inc. 5000 Europe list serves as a unique report card on the European economy. Within an uncertain economic climate, latest aggregate revenue among the companies listed increased by €101.8 billion, nearly doubling aggregate revenue from 2013. The list features a group of thriving businesses growing at breakneck speed over the past three years. [more…]

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

by on March 20, 2018

Latest .... NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named Innovative Tech Company of the Year and Software Developer of the Year at the Southern Tech 100 Awards.

The Business Magazine’s annual Southern Tech 100 Awards recognise the region’s outstanding technology businesses. The wide-ranging tech sector includes IT innovators, cloud service providers, telecoms businesses and tech-focused manufacturers. Five winners were selected from a strong line-up of 20 finalists. [more…]

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

by on March 14, 2018

 

Latest  :   NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. [more…]

NewVoiceMedia wins 2018 Stevie Award for sales and customer service

NewVoiceMedia wins 2018 Stevie Award for sales and customer service

by on March 6, 2018

Latest:  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 Stevie Award for Sales and  Customer Service.

The company claimed the Silver ‘Contact Centre Solution – New’ award, in the 12th annual Stevie Awards for Sales and Customer Service. [more…]

“Alexa”, “Okay Google” and “Hey Siri” are being uttered more than ever before

“Alexa”, “Okay Google” and “Hey Siri” are being uttered more than ever before

by on March 2, 2018

Adobe makes voice more personal

No matter where you go, “Alexa”, “Okay Google” and “Hey Siri” are being uttered more than ever before. Within the last couple of years, attractive pricing and changing consumer preferences have moved voice-enabled devices quickly through the market and into people’s homes.

In 2017 alone, Adobe Analytics Cloud data showed that online sales were up 103% year-over-year.

[more…]

Adjust releases benchmarks report – Google to dominate app downloads in 2018

Adjust releases benchmarks report – Google to dominate app downloads in 2018

by on March 1, 2018

  1. Just in ... the 2018 Mobile Benchmarks Report from adjust. Some Key Stats from the Report:

    • Google was dominant in 2017, and will continue to be the most relevant gateway to apps worldwide this year, outperforming other platforms in all categories.
    • Worldwide mobile ad spending increased 33.6% up to $142 billion, with $17 billion being spent on performance ads.
    •Fraud is omnipresent, and the key challenge in 2018, with Games & E-commerce being the most affected verticals.
    • 2 million more apps launched into the stores in 2017, while retention rates rose year on year, despite continued challenges for app developers to retain users.
    • Travel apps have trouble keeping users on board, only a 7% retention rate by day 12.
    • By day 14 after the download, only 13% of app users return. Retention on iOS is consistently higher than on Android, but only by 1-3%.

[more…]

Effective backup plugins for WordPress to keep your data safe … Exclusive to theMarketingblog

Effective backup plugins for WordPress to keep your data safe … Exclusive to theMarketingblog

by on February 28, 2018

Almost everyone has a website now on WordPress platform. Most of the websites are added to several elements such as videos, images, writings and so on.

For a site to be great, it should have good content, nice design and should be mobile and user-friendly.

There are many reasons for a site to go down and one of the reason is failing to perform a backup of data. If suddenly, the contents of the site are completely lost then all the resources implemented on developing and maintaining the site will go in vain.

[more…]

New : Nokia’s banana phone from ‘The Matrix’ is back

by on February 26, 2018

Back in 1999, Keanu Reeves was famous for playing Neo in The Matrix, and not for looking sad on a bench.

Nokia was also the “world’s leading mobile phone supplier” back then, and it used this popularity to feature its Nokia 8110 “banana phone” in The Matrix film. [more…]