NewVoiceMedia today announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies.
This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world.
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has been named Most Innovative Call Centre Solutions Company in the TMT News 2016 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services.
The industry-renowned awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.
NewVoiceMedia, a provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that Security Benefit, a leader in the U.S. retirement savings market, has deployed ContactWorld for Sales to support its team.
With ContactWorld for Sales, Security Benefit will take advantage of functionality such as click-to-dial, call-recording and performance tracking, all within Salesforce. The platform’s seamless integration with Salesforce will remove the administrative burden from sales reps, support more efficient on-boarding and improve overall calling capabilities. Security Benefit will primarily use the platform for outbound calls to brokers and financial advisors. [more…]
AudienceScience, the maker of AudienceScience® Helios, the advertising automation software global brands use to plan, activate, and analyse addressable media, has announced that it has expanded its industry-leading cross-device targeting and measurement capabilities through a direct integration with Screen6, the global leader in cross-device identity management.
The partnership increases the accuracy of the tools, functionality and controls brand advertisers need to run addressable media campaigns, at global scale, within today's increasingly fragmented media and device landscape.
Advertisers using AudienceScience® Helios can now leverage Screen6's unique audience graph capabilities to comprehensively measure the reach and frequency of their addressable media, gain insights into cross-device conversion attribution, target at scale, and frequency cap across channels, all in a privacy-compliant manner.