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How to save money when developing your mobile app

How to save money when developing your mobile app

by on February 15, 2019

Almost every business has their own mobile app - and for good reason. It’s an extremely effective way to connect with your customers.

After all, who doesn’t have a phone these days? You can provide additional value, market new products or services more directly, and even turn the app into a social platform for free advertising.

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What makes sales and service conversations great?

What makes sales and service conversations great?

by on January 31, 2019

Computers, smartphones, and chat bots have changed the face of customer connectivity.

In this world, where features and price can be copied in the blink of an eye, and competitors are just a click, tap or swipe away, customer experience (CX) has become one of the only ways to differentiate and thrive.

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Promotional products –  7 reasons for using them for marketing

Promotional products – 7 reasons for using them for marketing

by on January 10, 2019

Promotional products are among the most cost-effective ways of advertising. For a low price, you can expose your brand/business and business name, logo and message to a large number of people.

Here are reasons why you should opt for promotional giveaways to market your business.

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Your company’s phone number – when should you consider changing it?

Your company’s phone number – when should you consider changing it?

by on December 26, 2018

Phones : When you set up your business, you might have been preoccupied with so many aspects of getting the company off the ground – such as finding the right funding, staff and office space – that you paid little attention to what phone number the company would take.

This would be understandable.

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What is MPRN and why is it important ?

What is MPRN and why is it important ?

by on December 20, 2018

Switching to a new energy supplier requires you to supply some information to complete the transfer.

One piece of crucial data you need to have handy is the MPRN. It is a reference number about your gas supply, and the acronym stands for  MPAN

.The MPRN is readily available on your bill, but in case you are having trouble finding it, you can always contact your provider for assistance.

20 more 'Energy' articles here >>>

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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

by on December 7, 2018

New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.

Chat bots can provide customers with quick answers to frequently asked questions or issues, and the survey notes the benefit of chat bots for certain interactions, such as 24/7 service.

When it comes to handling sensitive financial and personal information, however, most customers are more comfortable with a live agent, and just 13 percent say they’d be happy if all service interactions are replaced by bots in the future.

For further information, download the research whitepaper at www.newvoicemedia.com

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Microsoft Dynamics 365 Benefits For Business

Microsoft Dynamics 365 Benefits For Business

by on November 23, 2018

This cloud-based umbrella solution boasts a variety of ERP and CRM apps, is being considered to be the future of enterprise software and claims to offer businesses significant benefits. So, what is so unique about it?

Microsoft is a major player in the business software market and currently commands a significant portion of the market considering that it has a suite of Dynamic apps that have been around for close to 25 years now.

With Dynamics 365, Microsoft is looking to change the game by rolling all the different functions a business could need into a single solution while freeing up the organization from the heavy burden of running and maintaining infrastructure by housing everything in the cloud.

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Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

by on October 31, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform

Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The organisation aims to offer a high-touch service. New customers work with an onboarding team for two-to-six weeks during their product implementation process.

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9 ways to check the credibility of your web hosting service

9 ways to check the credibility of your web hosting service

by on October 27, 2018

A reputable web host is concerned about the ongoing provision of their hosting services. They understand that when customers’ websites go down, they look bad.

Their email, forums and live chat light up with customer service complaints and they’re going to have as bad a day as their customers are.

There are different ways to ascertain how credible your web hosting service is. Let’s look at a few of them now.

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