Presentation: Tuesday 28 April 2009 (10:15 - 11:15)

Internet World 2009 keynote presentations

Learn how the Johnlewis.com team:

› drives sales and satisfies customers online
› works to evolve the customer experience using dynamic customer insight
› builds a sustainable e-retailing organisation
› interprets new technologies and widgets in relation to the brand and customer

View the Keynote timetable to see when other Internet World 2009 keynote presentations are taking place.

Biography:

David Walmsley is Head of Web Selling for John Lewis Direct, a division of John Lewis, a leading department store business in the UK.

David is accountable for John Lewis Direct’s web site, sales and marketing. The award-winning John Lewis web site is visited by millions of customers each month and has grown consistently at above market rates since its inception in 2001.

David has worked in digital roles across publishing, advertising, financial services and retail over 14 years, developing his first commercial web site in 1994. David’s business goals are to create genuinely compelling customer experiences and to “evolutionise” businesses with digital in the vanguard of change. Prior to starting work David studied history at Cambridge University

“Lots of visitors, people interested in all aspects of search and also what else we do including affiliate marketing and media planning. Bigger brands in attendance, bigger show this year, numbers good, quality very high.”
Head of Business Development, Bigmouthmedia

“Internet World was the best possible exhibition for us. We were amazed at how high-level decision makers came right into our space. This has moved our business forward significantly.”
MD, Human Factors International