Sunday, February 5, 2012 Rants about the online customer experience  
A raid of a psychiatric hospital

FBI agents conducted a raid of a psychiatric hospital in San Diego that was under investigation for medical insurance fraud.

After hours of reviewing thousands of medical records, the dozens of agents had worked up quite an appetite. The agent in charge of the investigation called a nearby pizza parlour with delivery service to order a quick dinner for his colleagues.

The following telephone conversation took place and was recorded by the FBI because they were taping all conversations at the hospital:

Agent: Hello. I'd like to order 19 large pizzas and 67 cans of soda.
Pizza Man: And where would you like them delivered?

Agent: We're over at the psychiatric hospital.
Pizza Man: The psychiatric hospital?

Agent: That's right. I'm an FBI agent.
Pizza Man: You're an FBI agent?

Agent: That's correct. Just about everybody here is.
Pizza Man: And you're at the psychiatric hospital?

Agent: That's correct. And make sure you don't go through the front doors. We have them locked. You'll have to go around to the back service entrance to deliver the pizzas.
Pizza Man: And you say you're all FBI agents?

Agent: That's right. How soon can you have them here?
Pizza Man: Everyone at the psychiatric hospital is an FBI agent?

Agent: That's right. We've been here all day and we're starving.
Pizza Man: How are you going to pay for all of this?

Agent: I have my chequebook right here.
Pizza Man: And you're all FBI agents?

Agent: That's right. Everyone here is an FBI agent. Can you remember to bring the pizzas and sodas to the service entrance in the rear? We have the front doors locked.

Pizza Man: I don't think so. *Click*


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