Get in Touch

call centre

Best-of-breed call centre software: What’s it all about?

Best-of-breed call centre software: What’s it all about?

by on October 23, 2019

Best-of-breed tech, is well, exactly that. It's the creme de la creme of technology. But, when it comes to call centre software, what does that actually entail?

Let's explore three features all call centre solutions need for it to be considered best of breed.

[more…]

“It all started with a call from a client asking if I could supply CSCO homeowner data” – Andy Chesterman

by on September 10, 2014

It all started with a call from a client at the start of the year asking if I could supply CSCO homeowner data. I couldn't, and my research suggested it wasn't readily available to the market...because of this, I decided to start work on creating such a file.

[more…]

How customer experience is a key differentiator in driving customer loyalty, enhanced brand reputation and substantial revenue growth

by on July 23, 2013

The key to a healthy brand is…

Personalised & relevant information are the pillars of customer loyalty and brand health.   Guest article by Marchai Bruchey, Chief Customer Officer at Thunderhead.com.

The face of customer engagement has changed. For many years marketers have focused their energies on pushing customers to a destination, in many cases a website, call centre or high-street store. But in this age of the customer, the emphasis has evolved and is more focused on the journey than the destination.  www.thunderhead.com

It isn’t just about what journey you want to take the customers on, it is about meeting and adapting with their needs on the way; rather now it’s about engaging with the customer when they want, where they want and how they want. [more…]