call centre
Best-of-breed tech, is well, exactly that. It's the creme de la creme of technology. But, when it comes to call centre software, what does that actually entail?
Let's explore three features all call centre solutions need for it to be considered best of breed.
The key to a healthy brand is…
Personalised & relevant information are the pillars of customer loyalty and brand health. Guest article by Marchai Bruchey, Chief Customer Officer at Thunderhead.com.
The face of customer engagement has changed. For many years marketers have focused their energies on pushing customers to a destination, in many cases a website, call centre or high-street store. But in this age of the customer, the emphasis has evolved and is more focused on the journey than the destination. www.thunderhead.com
It isn’t just about what journey you want to take the customers on, it is about meeting and adapting with their needs on the way; rather now it’s about engaging with the customer when they want, where they want and how they want. [more…]
You have many responsibilities as a retail business owner, but your ultimate goal is to help your company prosper.
Isn’t it ironic that the coziest time of the year happens to be the coldest season we experience? 
What comes to your mind when you think of whiteboards?
Angela Rayner had a shocker this morning on GMB.
If you are looking for ways to increase your income, having an online business is worth trying.
Macmillan Cancer Support’s campaign to encourage people to register for its free will-writing service has garnered strong results following a month of marketing to support the initiative.
Want to earn money buying and selling online? Find out the secrets to becoming a successful resaler, no matter the product you sell.
At some point in your marketing career you will be required to write a creative brief - because let’s face it, no one can do it all. 
Preparing for a 
Geofencing mobile marketing has come on strong in the last few years as a way to target customers when they're the readiest to buy.
Law practices, and family law practices, in particular, are in an aggressively growing market with lots of competitors and challenges, which makes a firm's digital exposure and marketing strategies a vital component of what makes the firm popular.