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Best-of-breed call centre software: What’s it all about?

Best-of-breed call centre software: What’s it all about?

by on October 23, 2019

Best-of-breed tech, is well, exactly that. It's the creme de la creme of technology. But, when it comes to call centre software, what does that actually entail?

Let's explore three features all call centre solutions need for it to be considered best of breed.

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Problem : Fined £225,000 for making nuisance calls / Solution : TPS Services are offering 1,000 credits free for you to test their screening system

by on July 26, 2013

How can Telephone Preference Service Screening benefit your business?

This year has seen a number of companies fall foul of this legislation, most notably, two companies that appeared on BBC Three's 'The Call Centre' (Read article), who were fined £225,000 for making nuisance calls.

Any UK based company that use telesales as a mechanism to market and sell to prospects should be aware of, and actively screen their data against, the Telephone Preference Service (TPS) master file.

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Attract, engage, and retain customers ..Mike Quinn

by on March 1, 2012

An integrated solution to digital marketing

Mike Quinn explains the key products that make-up Adobe’s Digital Marketing Suite

For more information on Adobe’s Digital Marketing Suite please visit the website here

The pace of change in the digital landscape is continually accelerating. With the explosion of social, video and mobile content, consumers can today interact with businesses from a wide range of sectors using multiple channels and devices, such as smart phones, tablets and laptops.  As a result, they need to figure out how to best attract, engage, and retain customers in a world where the reach and quality of experiences directly impacts their success. [more…]