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Improve sales by creating an emotional response

Improve sales by creating an emotional response

by on November 11, 2019

Jeremy Straker, SVP Sales International, Vonage

Customer experience (CX) is set to be the key brand differentiator from 2020 but implementing great CX is just the first step.

Creating emotional connections with your customers and prospects will set your company apart and is increasingly valuable to you as a business.

Download ‘The Perpetual Challenges of Inside Sales Teams whitepaper

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Four key obstacles for inside sales teams and how to overcome them

Four key obstacles for inside sales teams and how to overcome them

by on November 4, 2019

Tim Kimber, Product Marketing Director, NewVoiceMedia, a Vonage company

Inside sales teams are facing more obstacles than ever before.

In order to stay ahead of the competition, it’s not only essential to provide customers with a smooth user experience, but that your sales reps are set up to succeed.

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Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

by on March 13, 2018

Latest :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology, today announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience.

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Contact centre technology research finds businesses are failing to keep up with customer expectations

Contact centre technology research finds businesses are failing to keep up with customer expectations

by on September 6, 2017

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations.

For more information about NewVoiceMedia and to download the full research report, visit www.newvoicemedia.com.

The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. [more…]

Payatrader wins “Best Technology Initiative of The Year” award at the prestigious Card and Payment Awards 2013

by on February 11, 2013

Payatrader the provider of low cost card processing for small businesses, today announced it has been voted as the “Best Technology Initiative of the Year” at the prestigious 2013 Cards & Payments Awards.

Beating off strong competition from a number of major players, Best Technology Initiative of the Year was won by Acceptacard Limited for its Payatrader solution. Combining existing technology and developing new technology to provide a multi-channel payment processing solution, Payatrader, is the UK’s first payment processing proposition truly designed around the needs of small business. The judges felt this to be “a great example of the development of existing technology to meet commercial requirements.” [more…]