Get in Touch

CRM

How to create a powerful marketing strategy for your business

How to create a powerful marketing strategy for your business

by on March 7, 2019

A marketing strategy is an essential tool to make your business successful.

In any effective business plan, one critical foundation is to have a powerful marketing strategy as this will attract more clients to avail your products and services and therefore increase your profits.

[more…]

Modern marketers’ five biggest challenges

Modern marketers’ five biggest challenges

by on February 7, 2019

By Rochelle Fowler, Marketing Manager UK & Nordics , Selligent Marketing Cloud

The pace of change has never been quicker.

Accelerating technological developments mean it’s expected that in in five years our technology will be 32 times better than it is now, and in 20 years it will be a million times more advanced.

This rapid change is driving changes in consumer behaviour and expectations too. The demand for instant gratification means consumers are speeding up, and within businesses, it is marketers leading the race to keep up.

[more…]

The why, what, and how of welcome emails

The why, what, and how of welcome emails

by on February 5, 2019

Sending welcome emails to new subscribers can make the rest of your emails so much more effective.

Great welcome emails can help set the tone for your relationship with your email subscribers while boosting your subscriber engagement.

More articles on emails ...

[more…]

Marketing publications & your business: Top tips

Marketing publications & your business: Top tips

by on January 31, 2019

Big brands have a following to match – and sometimes it’s a die-hard following.

Many customers and consumers will be drawn to a brand or business that provides fresh, additional content in the form of editorials and publications, in both digital and print form.

[more…]

Solutions strengthens national reach through strategic partnership with Act! Partners

by on January 6, 2018

Business management software provider Solutions for Accounting and CRM @solsforacc  has formed a strategic partnership with Act Partners – an independent group of Act! CRM-Certified Consultants – in a move to strengthen the market position of both businesses across the UK.

This collaboration brings together two of the most experienced and capable Act! CRM business units serving the UK market.

The result is a new powerhouse dedicated to supporting the growing community of small and medium enterprises which rely upon Act! to manage their customer relationships. [more…]

32% of consumers are currently reluctant to share more than their name and email address : Survey by Amaze One

32% of consumers are currently reluctant to share more than their name and email address : Survey by Amaze One

by on November 3, 2017

Trend points to a fifth of people refusing to share any details in 2018, according to Amaze One

Latest : A fifth of consumers will refuse to share any personal data at all with brands by this time next year, if a trend discovered by CRM (customer relationship marketing) agency Amaze One continues.

Still more (32%) are currently reluctant to share more than their name and email address according to the research, making meaningful relationships virtually impossible.

[more…]

NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

NewVoiceMedia named Most Advanced Call Centre Solutions Provider in 2017 Technology Awards

by on September 19, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named Most Advanced Call Centre Solutions Provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organisations, individuals, products and services.

Watch the new video summary

Now in its second year, the awards programme casts a centre-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

Three simple steps to long term CRM success  .. Nick McConnell, Commercial Director at TwentyCi

Three simple steps to long term CRM success .. Nick McConnell, Commercial Director at TwentyCi

by on September 13, 2017

By Nick McConnell, Commercial Director at TwentyCi

 The flow of consumer data is expanding and the cost of CRM technology is dropping. Add to that the escalation in platforms to reach people – from mobile, social media and apps such as Snapchat to more unexpected places like screens in driverless cars – and you can see why brands are excited at the opportunities for engaging more and more with consumers through CRM.  Or are they?

[more…]

Contact centre technology research finds businesses are failing to keep up with customer expectations

Contact centre technology research finds businesses are failing to keep up with customer expectations

by on September 6, 2017

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations.

For more information about NewVoiceMedia and to download the full research report, visit www.newvoicemedia.com.

The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. [more…]

NewVoiceMedia appoints President and Chief Operating Officer

NewVoiceMedia appoints President and Chief Operating Officer

by on August 16, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team.

Dennis’s responsibilities include global leadership of NewVoiceMedia’s marketing, product marketing and customer success functions. He brings more than 25 years of experience in international leadership strategy, sales, marketing and business development in the technology and financial services markets, including as CEO of customer engagement software provider Rant & Rave, where he launched the brand and doubled the firm’s revenues and profits.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]