Get in Touch

customer service

4 marketing strategies that work for Family Law Practices

4 marketing strategies that work for Family Law Practices

by on August 1, 2019

Law practices, and family law practices, in particular, are in an aggressively growing market with lots of competitors and challenges, which makes a firm's digital exposure and marketing strategies a vital component of what makes the firm popular. 

[more…]

Business enhancements to keep up with the times

Business enhancements to keep up with the times

by on June 11, 2019

Keeping up with the ever-changing technological trends is a key component that every business owner must take seriously, including those who do not own technology companies.

It is worth noting that with tech, trends change so quickly, meaning keeping up might present some challenges, especially to the new business owners.

[more…]

4 ways to improve your digital marketing strategy

4 ways to improve your digital marketing strategy

by on January 28, 2019

Is your digital marketing strategy unable to reach as many potential customers as you would like?

If you are struggling to communicate with your target audience online, these helpful tips will help you to improve your digital marketing strategy and help your website to get as much traffic as you would like it to.

[more…]

Customer Service : Tesla does almost everything differently than their long-established competitors

Customer Service : Tesla does almost everything differently than their long-established competitors

by on January 12, 2019

Tesla : I found a fascinating customer service comment in an article .. 12 Marketing Experts Reveal How to Crush Your Competition in 2019 which I was determined to share with you.

It's all about  Tesla having no dealerships, and wanting to own their customer relationship, start to finish. This adds up to creating a competitive advantage over their competitors.

[more…]

Esker moves to the cloud to transform customer service experience

Esker moves to the cloud to transform customer service experience

by on December 7, 2017

Latest  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform.

For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

[more…]

3 ways brand consistency affects your business

by on November 28, 2017

When it comes to brand marketing, consistency is at the heart of everything you do in business.

It assures customers that they can expect excellent service and quality wherever they come in contact with your brand and inspires staff to deliver to the highest standards every time.

Consumers are also turned off when they don’t know what a brand stands for and when it lacks a distinctive voice — but they trust consistent messaging. [more…]

Is your business becoming obsolete with customer service?

Is your business becoming obsolete with customer service?

by on October 4, 2017

Allegedly, the way business is conducted has changed more in the past ten years than in the past 50 years – and with constant innovations in both processes and ways of thinking, that progress looks to increase exponentially still.

For some, interacting with companies on social media is the done thing in 2017, and often more preferable than other means of getting in contact.

This reliance on social media has both huge positive ramifications, yet also brings its own unique drawbacks that have people clamouring for the days when writing in was the way forward. But have the more traditional methods of customer service become obsolete – and does this render your business methods obsolete too?

[more…]

Contact centre technology research finds businesses are failing to keep up with customer expectations

Contact centre technology research finds businesses are failing to keep up with customer expectations

by on September 6, 2017

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations.

For more information about NewVoiceMedia and to download the full research report, visit www.newvoicemedia.com.

The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. [more…]

Will customer service lose the human touch? … Author Gemma Baker, Click4Assistance

Will customer service lose the human touch? … Author Gemma Baker, Click4Assistance

by on June 21, 2017

10 years ago customer service was a very different concept.

Apple introduced the iPhone on 29th June 2007; now in 2017 it is not uncommon that businesses aspire to be as customer-centric as the technology giant.

Customers still expected great service however they weren’t in as much of a hurry as they are today, with demand for instant service growing.  “57% of online customers say they are very likely to abandon their purchase if they can't quickly find the answer to their question.”[1]

[more…]