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customer service

Why many people do not support their local operator even when they feel they should / Nigel Risner

by on November 4, 2012

Nigel Risner and his very important 'customer satisfaction' question  ..  Should you support your local independent stores?

This week I decided to venture into our local post office where we have been going for more than ten years and experienced first hand why many people do not support their local operator even when we feel we should. [more…]

New launch : A new visitor call tracking service from Mediahawk Vision

by on July 22, 2012

How much telephone support do you need to provide?

A new visitor call tracking service, Mediahawk Vision.

http://goo.gl/gGmsh

[more…]

Here are ten strong reasons why websites need to focus more on customer service

by on July 12, 2012

Customer service is a major factor in a customer’s overall satisfaction with a company.

Consumers want to be assured that the company will back its product or service and be there to assist them when they have a problem or question. [more…]

How a small business marketing campaign can be run with no budget / Rashed Khan

by on July 3, 2012

Whilst you might think that effective marketing campaigns are costly, in reality they don’t have to be very expensive at all.

This is because there are many free techniques that can be used, which really do work. For example, surveys are a great way to successfully market a small business without any budget whatsoever. [more…]

Naked Pizza is effectively using Twitter for communications, customer service and most importantly, new sales

by on May 3, 2012

New Orleans’ own Naked Pizza (@NAKEDpizza) is changing the minds of experts and engaging its local community – using Twitter – in a profitable way. Naked Pizza is effectively using Twitter for communications, customer service and most importantly, new sales. [more…]

Adobe Social – Combining social publishing and engagement with monitoring, social ad buying and analytics

by on April 24, 2012

Adobe Social

Adobe announced a new product within the Digital Marketing Suite, Adobe Social which combines social publishing and engagement with monitoring, social ad buying and analytics that can attribute social activity to business results. 

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Why is risk reduction an important sales strategy in today’s market place?

by on April 16, 2012

Risk is a big part of the sales game these days. Chris Scirpoli writes "Have you thought about how you are minimizing your prospects risk? Are you even taking into account the fact that they are assessing very carefully the risk of every decision they make?

When the wallets start to tighten up and companies stop hiring and start firing; you’re prospect is going to be very risk averse. Look at it from the perspective of the client – maybe the incumbent doesn’t have incredible customer service but it’s serviceable."

[more…]

We Are a Collection of Our Habits + other articles from Duct Tape Marketing

by on March 24, 2012

Habits are very strange and powerful things.

They drive our everyday routines and teach us, often subconsciously how to feel and react to the things that happen around us all day long.

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