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NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

by on December 20, 2018

Breaking News :  NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.

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New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

by on December 7, 2018

New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot.

Chat bots can provide customers with quick answers to frequently asked questions or issues, and the survey notes the benefit of chat bots for certain interactions, such as 24/7 service.

When it comes to handling sensitive financial and personal information, however, most customers are more comfortable with a live agent, and just 13 percent say they’d be happy if all service interactions are replaced by bots in the future.

For further information, download the research whitepaper at www.newvoicemedia.com

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NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

by on October 5, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.

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NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales

by on January 18, 2018

LatestNewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. [more…]

Movers and Groovers : NewVoiceMedia appoints Dennis Fois as new CEO

Movers and Groovers : NewVoiceMedia appoints Dennis Fois as new CEO

by on January 8, 2018

 

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced today that its Board of Directors have appointed Dennis Fois as the company’s new Chief Executive Officer, effective immediately.

Fois will lead NewVoiceMedia through its next growth phase, aimed at doubling turnover by 2020. [more…]

Esker moves to the cloud to transform customer service experience

Esker moves to the cloud to transform customer service experience

by on December 7, 2017

Latest  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform.

For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

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NewVoiceMedia named most innovative Tech Firm in Tech of the Year Awards

NewVoiceMedia named most innovative Tech Firm in Tech of the Year Awards

by on November 20, 2017

Latest News .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 Tech of the Year Award, for Most Innovative Tech Firm. [more…]

Spotzer to transform service experience for global customer base with NewVoiceMedia

Spotzer to transform service experience for global customer base with NewVoiceMedia

by on October 30, 2017

Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform.

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NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award

by on October 17, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld solution has been named a 2017 CUSTOMER Contact Center Technology Award winner.

The award, presented for the 12th year by global, integrated media company TMC and CUSTOMER Magazine, honours vendors that have embraced technology as a key tool for customer service excellence, distinguishing their success as innovators, thought leaders and market movers in the contact centre and customer care industries.

For more information about NewVoiceMedia, visit www.newvoicemedia.com [more…]

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

by on October 4, 2017

Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiation, strength of the team and market traction

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjunction with SaaStock 2017.

Find the full list at tech.eu. For more information about NewVoiceMedia, visit www.newvoicemedia.com.

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