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“Happy employees are more productive, take less time off sick and are more energised, motivated and engaged” … Givvit Rewards

by on December 29, 2015

Studies show happy employees are 50% more productive. (iOpener)

  • Happy employees are better team players, they inspire and motivate their colleagues (Gretchen Rubin, New York Times bestselling author of The Happiness Project)
  • 28% of employees have considered switching to a competitor because they’re unhappy (Universum)

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Events : Creating a direction for multichannel retailers for the coming decade – IRC 2015

by on August 21, 2015

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BT – Growing acquisition and market share with a mature programme

by on July 30, 2015

In 2014, BT and Affiliate Window worked together on a series of objectives across volume, profit and innovation.

In the face of increasing price competition, the team had to find new opportunities throughout the year, while working closer than ever with the BT group and their publishers to protect and grow market share, without increasing average cost.

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M&S to keynote the 10th Internet Retailing Conference

by on July 10, 2015

http://contentcuration.tumblr.com/post/123712487657/customer-response-to-the-m-s-website-improvements

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QVC’s Eddie Woffinden’s Top Tip for Multichannel Merchandising

by on March 19, 2015

Eddie Woffinden, head of digital merchandising at QVC and one of the key speakers at this year’s Internet Retailing Expo (IRX 2015), gives his exclusive guidance to those retailers looking to improve their merchandising across channels. Read Eddie's Tips

Focus on what the different channels are used for and how your customer uses them. Study the data to see the differences. Don’t just assume an ‘omni-channel’ approach for merchandising your channels and simply put the same message on them all. They are unique devices and understanding that is important.

For further information and to book your place now visit www.internetretailingexpo.com or www.edeliveryexpo.com.

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#nothappy Blunders : “Thanks M&S for ruining Mother’s Day. Where are the flowers my son ordered”

by on March 16, 2015

Angry customers criticised Marks & Spencer last night after Mother's Day flowers failed to arrive in time.

They complained that the store used beleaguered delivery firm Yodel, which has previously come under fire for struggling to deliver parcels during busy times.

M&S emailed some customers on Saturday and informed them that 'something had gone wrong' with their delivery and the flowers they had ordered would not arrive on time.

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10 important reasons why you have to go to … Internet Retailing Expo

by on March 13, 2015

Some of IRX 2015 speakers

The multichannel event of the year is around the corner and we don't want you to miss anything. Find here the 10 reasons why your company can't afford to miss out on the Internet Retailing Expo.

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IRX 2015 : Get your multichannel performance ready to respond to the new online shopper demands

by on January 29, 2015

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New mobile coffee stamp loyalty card from M&S / Eagle Eye Solutions

by on January 20, 2015

M&S cafes go digital with new mobile coffee stamp loyalty card 

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Retail Problems : Marks and Sparks has revealed a 5.8pc decline in general merchandise

by on January 8, 2015

Marks and Sparks had a much worse Christmas than Tesco. It has revealed a 5.8pc decline in general merchandise - the parts of the retailer that do not include food - in the 13 weeks to December 27.

The news is certain to pile additional pressure on Marc Bolland, M&S's chief executive, who has this morning said warm weather and problems at its distribution centre were behind the sales drop. The Telegraph report  Our story here [more…]