UK retailers are missing out on £2bn in online revenue each year due to slow websites and not having guest checkouts, according to a new report on ecommerce performance, by online retailing specialist Summit. Argos and Sainsbury’s topped the table of the UK’s 50 biggest retailers, with John Lewis, Screwfix and Tesco following closely behind.
The bottom position is jointly held by Dorothy Perkins, Superdrug, Topshop, and Evans with a score of 56%. Topshop scored only 13% for online customer service, as a result of slow response times and limited contact options for customers. To find out more and to download the full report, visit summit.co.uk/scorecard
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Next month (May 9th) we are excited that we are jointly hosting an event with The Future Laboratory which will present global retail trends for the next five years.
This annual report from The Future Laboratory has become one of the most anticipated pieces of research within the retail sector and with so much change happening, we are expecting a fascinating event. [more…]