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Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

Netherlands premium retailer, de Bijenkorf, selects Vonage’s NewVoiceMedia and Conversation Analyzer solutions to transform its customer service experience

by on May 21, 2019

Latest .......Vonage (NYSE:VG), a global business cloud communications leader, today announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences.

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About .. YouTube, Mastercard, Salesforce, The Economist and RedThread

About .. YouTube, Mastercard, Salesforce, The Economist and RedThread

by on January 4, 2019

Adweek | Breaking News in Advertising, Media and Technology

Cheers : Here is your end of the week breaking news courtesy of Adweek. Fresh articles for you to read about YouTube, Mastercard, Salesforce, The Economist and RedThread.

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Selectra selects NewVoiceMedia as its preferred contact centre partner

Selectra selects NewVoiceMedia as its preferred contact centre partner

by on June 20, 2017

Latest: NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe.

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Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

by on June 13, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience.

Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. What started as a home-based, family business in Houston, Texas, evolved into a corporation with over 75 corporate employees, international franchisees representing Xtreme Lashes in 34 countries and over 35,000 trained lash stylists in high-end salons and spas.

The company chose ContactWorld for its deep integration with Salesforce and intelligent call-routing capabilities.

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Paysafe enhances productivity and customer experience with NewVoiceMedia

Paysafe enhances productivity and customer experience with NewVoiceMedia

by on April 27, 2017

Latest  :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.

The technology has delivered dramatic improvements to both customer and agent satisfaction.

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NewVoiceMedia accelerates expansion in North America with new office in Dallas

NewVoiceMedia accelerates expansion in North America with new office in Dallas

by on September 14, 2016

NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, is ramping up its growth in North America with a new office in Dallas, Texas. Located on West Las Colinas Boulevard in Irving, the office will provide a central base of operations for professional services and customer support.

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NewVoiceMedia doubles down on quality and reach for contact centers with Voxbone

NewVoiceMedia doubles down on quality and reach for contact centers with Voxbone

by on August 30, 2016

In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016.

In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.

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American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

American Public Media Group uses NewVoiceMedia to dial up service quality with dynamic call routing

by on August 18, 2016

NewVoiceMedia, a leading provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced a new contract with American Public Media Group (APMG), a premier producer and distributor of public radio programming. APMG has deployed ContactWorld for Service, NewVoiceMedia’s customer communications platform, to enhance its customer experience.

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“Shutterstock to deliver images across Google”

by on July 13, 2016

Shutterstock, Inc a leading global provider of commercial imagery and music, today announced an API integration with Google.

The image licensing deal provides Google’s digital and mobile display advertising products, including Adsense, Adwords, and Admob, with access to Shutterstock’s collection of more than 90 million images for license. [more…]

Latest software / “This B2B sales tool will turn your sales people into rock stars!”

by on August 23, 2015

Editor of theMarketingblog' s Newslettered exclusively writes

.. People always ask me “What’s the latest software that is going to make my business money?” While it is often not as simple as that, occasionally something comes along that really does do, exactly that. "This B2B sales tool with turn your sales people into rock stars!"

Now, there is a tool you can plug into your website that will email you an alert for all of the businesses that are coming onto your website in real-time.

The Graphics are by Shutterstock.

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