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Ryanair to address incident of customer ‘bullying’

A Ryanair crew member has been accused of bullying and intimidating behaviour towards a customer after she mislaid part of her ticket stub. Fiona Kehily told the Huffington Post UK that while she accepted the misplacing of the ticket stub was entirely her fault, the manner in which it was dealt with was “unprofessional, incredibly rude and aggressive”, resulting in her feeling humiliated and bursting into tears.


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