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Technology in hospitality : Consumers’ expectations have shifted to view technology as a necessity not a novelty

by on June 11, 2015 in Lead Article, Mobile, Retail, Retail News, Tech

Technology in hospitality ‘not meeting expectations’
By Ruth Williams, 04-Jun-2015
Technology in pubs, bars and clubs is perceived as improving the customer experience by 52 per cent of people and as many as 67 per cent of people in the 24-35 age group, as consumers’ expectations have shifted to view technology as a necessity not a novelty.

Graphic by Shutterstock

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