How to engage with customers on emerging channels – new research
by Will Corry
on May 3, 2019
in Customer's Voice, featured item, Latest News, Lead Article
Today, many companies are accelerating digital-first projects in order to engage with customers on emerging channels.
While servicing customers through new digital and mobile channels often delivers lower costs and higher customer satisfaction, it also comes with risk. The danger in this approach is the potential to lose sight of the needs of the customer and over-rotate into digital only channels.
Tags: #research, Customer Emotion, Customer Experience Index (CX Index), Customer Experience Management, Customer Intelligence, Digital Customer Experience, Omnichannel Customer Experience, research
Print article
There are certain things you should know and do when creating a business brochure. Click here to learn what to put in a brochure.
In today’s fast-paced, digitised world, we’ve come to rely on social media for many things.
Digital Marketing Revolution has been dominating the world as it comprises numberless features, changing and limitless. A well-planned, competitive and innovative digital marketing plan is the key to success in this era.
Whether you’ve just getting started with affiliate marketing, or you already managed to achieve experience in this industry, keeping focused in the long run will be one of the most challenging tasks.
Data analytics is a key component for any company’s success, and it has set down deep roots in the field of marketing. After all,
Automotive dealerships make use of an automotive BDC as a separate department that deals with two primary responsibilities - bringing new leads in by making outbound calls and managing inbound calls to set sales appointments up with new customers.
Macmillan Cancer Support’s campaign to encourage people to register for its free will-writing service has garnered strong results following a month of marketing to support the initiative.
Want to earn money buying and selling online? Find out the secrets to becoming a successful resaler, no matter the product you sell.