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CX Predictions 2026: Why Human Insight Will Decide Which Brands Win

Customer experience has always been a moving target, but 2026 is shaping up to be a year of sharp contrasts. AI is now woven into every corner of marketing and product design. It writes emails, segments audiences, answers customer queries, […]

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Rebrand Backfires: What PrettyLittleThing, JLR, X, Hyundai & Tropicana Get Wrong

1. PrettyLittleThing (2025): Too Much Minimalism? In March 2025, PrettyLittleThing dropped its iconic bubblegum‑pink theme and swapped it for black‑and‑white minimalism. The goal? To appear more mature and upscale. But many of its younger shoppers felt cheated—they missed the fun,

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Google’s Performance Max Finally Adds Transparency: What Advertisers Need to Know After years of criticism, Google’s AI-driven campaign product, Performance Max (PMax), is finally giving advertisers access to the reporting data they’ve been demanding. If you’ve ever launched a PMax

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