Yaron Morgenstern, CEO at Glassbox Glassbox has today revealed the top trends organisations will be focusing on in 2017, to improve customer interactions and transactions across digital channels, as well as cross-departmental improvements to optimise customer service and meet pending […]
Glassbox Digital – Gartner predicts 20% of brands will have abandoned their apps by 2019 Read More »
Only 16 per cent of Millennials said that searching social media for good or bad reviews of products was an important factor in influencing the purchase of insurance. Price (70 per cent) was confirmed as the top reason for selecting
Research – Millennials in the UK are shunning social media when it comes to insurance Read More »
New benchmark from Ventana Research to examine the trends and best practices in modern customer service Ventana Research will assess both the way customers use support channels and the way organisations understand their customers’ needs, and how best to meet
NewVoiceMedia – Research into the efficacy of customer self-service Read More »
iRiS Web Valet solution Hotels providing robust Wi Fi as a basic requirement of ‘Guest Experience’ is something Hospitality & Catering News has championed as long as we have followed them. Just over a week ago we reported on ‘The
From commsbusiness.co.uk – Abbey Telecom @AbbeyTelecom chief Tony Raynor has taken up the post of non executive director at the North and Western Lancashire Chamber of Commerce. The former president of the East Lancashire Chamber has accepted the post with a
Movers and Groovers : Tony Raynor takes on new role Read More »
Study Calls for Businesses to Encourage Consumers to Speak Out More to Help Boost the Bottom Line 95% of UK service providers are investing in listening to the voice of their customers; however they aren’t listening often enough Just 24%
An engineer dies and reports to the pearly gates. By mistake, St.Peter directs him to go below. So, the engineer reports to the gates of Hell, and checks in. After a few days, the engineer becomes very dissatisfied with the
Laughter Spot : An engineer dies and reports to the pearly gates Read More »
From events.usefulsocialmedia.com – Corporate Social Media Summit Become a social business: How the adoption of social media best practice makes you a more responsive business, with a more robust reputation and a healthier bottom line….The Corporate Social Media Summit is your
DFS today announced the launch of its new multi-channel platform and websites, www.dfs.co.uk and www.dfs.ie delivered by Salmon. The new platform offers the leading British furniture retailer’s customers a seamless, integrated journey, taking them all the way from inspiration to
DFS transforms its business with new multi-channel platform Read More »
Skype interviews are increasingly common, but how do marketing employers and jobseekers make the best of them? Interviewing via Skype or other specialist video communications systems has certainly proved its worth for recruiters, being incredibly cost and time efficient. Skype
Using Skype for job interviews / Simply Marketing Jobs Read More »
