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bad customer experience

“Customer service is what happens when the customer experience breaks down.”

What Is CX Transformation? This white paper provides a concise understanding of Customer Experience Transformation including: it’s definition, how companies can implement CX transformation, the kinds of tools, platforms, and processes business leveraging today, metrics CX experts are using, what […]

“Customer service is what happens when the customer experience breaks down.” Read More »

This infographic reveals the real impact of poor customer service / NewVoiceMedia

The effects of a good and bad customer experience The modern customer is changing the world of customer service. As well as using more channels for communication, they won’t hesitate to switch companies following an inadequate experience and are increasingly

This infographic reveals the real impact of poor customer service / NewVoiceMedia Read More »