Research : Verint talk about “Brand Champions”,“Fence Sitters”,“Silent Likers” and “Churners”

Study Calls for Businesses to Encourage Consumers to Speak Out More to Help Boost the Bottom Line 95% of UK service providers are investing in listening to the voice of their customers; however they aren’t listening often enough Just 24% […]

Research : Verint talk about “Brand Champions”,“Fence Sitters”,“Silent Likers” and “Churners” Read More »