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Chris Haggis

FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

by on May 1, 2019

Vonage (NYSE:VG), a global business cloud communications leader, today announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service.

Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs.

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Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

by on October 31, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform

Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The organisation aims to offer a high-touch service. New customers work with an onboarding team for two-to-six weeks during their product implementation process.

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Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

by on October 17, 2018

Latest : NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, today announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform.

MTD is a world leader in outdoor power equipment. Privately owned and headquartered in Valley City, Ohio, this 86-year-old company manufactures and distributes lawn mowers, tractors, snow throwers and tillers.

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Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base

by on August 30, 2018

 

Latest

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia

by on August 23, 2018

Latest

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017.

ADS also reports optimised data management, reliability, and customer experiences in its contact centres. [more…]

Why conversation holds the key to transforming your omni-channel customer experience … NewVoiceMedia

Why conversation holds the key to transforming your omni-channel customer experience … NewVoiceMedia

by on April 18, 2018

By Chris Haggis, NewVoiceMedia

Your business serves ultra-connected customers who expect a consistent experience through every channel.

By unifying the shopping experiences across all possible touchpoints, deploying an omni-channel strategy recognises this demand. However, as the number of ways a customer can get in touch continues to increase, some brands are struggling to maintain a positive connection with customers as they move between channels. [more…]

Altares D&B selects NewVoiceMedia to create exceptional, emotive customer experiences

Altares D&B selects NewVoiceMedia to create exceptional, emotive customer experiences

by on April 12, 2018

wVoiceMedia - a leading global provider of cloud contact centre and inside sales technology, announced today that Altares D&B selected its platform to create exceptional, emotive customer experiences, improving the service it provides to its European customer base.  https://www.newvoicemedia.com/

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Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience

by on March 13, 2018

Latest :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology, today announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience.

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NewVoiceMedia wins Appealie SaaS Customer Success Award

by on January 11, 2018

Latest .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won an Appealie SaaS Customer Success Award.

For a complete list of Appealie SaaS Award winners, visit appealie.com.

To learn more about NewVoiceMedia, visit www.newvoicemedia.com.

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