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Contact centre technology research finds businesses are failing to keep up with customer expectations

Contact centre technology research finds businesses are failing to keep up with customer expectations

by on September 6, 2017

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations.

For more information about NewVoiceMedia and to download the full research report, visit www.newvoicemedia.com.

The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. [more…]

Nimble – the first CRM system to take advantage of HootSuite’s profile options / Wizard Systems

by on January 14, 2013

Nimble CRM announces integration with HootSuite for enhanced social relationship management

  • Nimble have released the Nimble app for social media management dashboard HootSuite, allowing users to connect a contact's social profile on the platform to the rest of their Nimble contact record.
  • The Nimble-HootSuite hook-up will afford HootSuite users increased access to dashboard use cases beyond the standard community management and marketing roles, both early adopters.
  • The ultimate goal is to give salespeople or other enterprise users access to contacts' full history from their email correspondences to photos they share on Pinterest or their slidedeck from a presentation.
  • Information on Nimble and the integration please contact Wizard Systems.Tel: 01454 316800

Wizard systems specialise in the implementation, training and support of various CRM (Customer Relationship Management) software systems like GoldMine, Sage CRM, NetSuite, Workbooks, Nimble and HEAT. [more…]

Nimble – a great CRM system with Social Layered on top

by on October 26, 2012

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