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customer communications

Why CX is the new business imperative for 2017

by on June 21, 2017

Annette Franz, CCXP & Scott Draeger, M-EDP outline what is 'CX Transformation' and why CX is the new business imperative for 2017

On Tuesday February 7th, 2017, GMC Software in conjunction with media partners: Document Strategy magazine, CX Magazine, Connected Thinking and E-learn2grow held the industry's first ever CX Transformation Day online event.

Find out more HERE >>>


Magic Quadrant for customer communications management software – exclusive download

by on June 17, 2017

Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels.

Application leaders should use this report to help them assess the best CCM solution for their organization. Download HERE >>>


Bringing your customer communications into the 21st Century … White Paper

by on May 11, 2017

When it comes to the customer experience (CX) strategy, customer communications such as contracts, quotes, welcome kits and account statements are often one of the most overlooked – yet critical – components of the customer journey.

These traditional communications have historically been owned and compiled by IT and operations, while the social and digital channels have been owned by marketing and the digital teams. Rarely does the customer voice and the customer’s experience get incorporated into their design and delivery.


Result appoints top editorial director

by on October 4, 2013

Result Customer Communications has appointed Carole Hamilton to the senior position of Editorial Director. Carole was previously Associate Editorial Director at Publicis-Blueprint, where she led the content strategy for the George at Asda brand, recently launched bi-monthly fashion magazine and created the George content for seasonal style guides to more than 5 million customers.

At retail specialist Result, Carole will be directing all editorial content for its fast-growing portfolio of clients. Customer-focused and truly engaging content is at the heart of the work Result delivers for its clients across multiple channels, including magazines, online and digital. [more…]

If you’re looking for pointless freebies, booth babes and the hard sell then steer well clear of Mailvivo at TFM&A

by on February 27, 2012

I am not sure what your plans are for the next couple of days -- 28th & 29th February -- but if you're looking for pointless freebies, booth babes and the hard sell then steer well clear of the Mailvivo stand at the Technology for Marketing show 2012 in London at Earls Court  Have a chat with us: 0845 644 3730.