Get in Touch

Customer Experience

Managing the CX demands of 5 generations … new eBook

Managing the CX demands of 5 generations … new eBook

by on November 22, 2019

With Insights from CX Experts Around the Globe.

**Get the book FREE

For the first time ever, organizations today must meet the customer experience demands of five unique generations – Gen Z, Millennials, GenX, Baby Boomers and the Silent generation. That’s a tall order.

[more…]

What makes sales and service conversations great?

What makes sales and service conversations great?

by on January 31, 2019

Computers, smartphones, and chat bots have changed the face of customer connectivity.

In this world, where features and price can be copied in the blink of an eye, and competitors are just a click, tap or swipe away, customer experience (CX) has become one of the only ways to differentiate and thrive.

[more…]

“Customer service is what happens when the customer experience breaks down.”

“Customer service is what happens when the customer experience breaks down.”

by on July 31, 2018

What Is CX Transformation?

This white paper provides a concise understanding of Customer Experience Transformation including: it's definition, how companies can implement CX transformation, the kinds of tools, platforms, and processes business leveraging today, metrics CX experts are using, what you can expect from the CXO, and steps to improve lifetime customer value.

Download here >>>>

[more…]

How customer experience is disrupting the role of the CMO

by on November 6, 2017

30% of CMOs will be let go for not mastering the blended skill set of design and analytics.

In the age of customer, the CMO position has risen in complexity and grown in prominence. The expansion of the CMO role will force a redefinition of the way the marketing function operates and the CMO’s assumption of a larger role as the custodian of the customer experience.

In this new world, the CMO will have increased responsibility for setting customer strategy and defining end-to-end customer experiences across the lifecycle.

 >>>Learn more

[more…]

Exclusive : Mobile Marketing: Improving the customer experience ..Gemma Baker , Click4Assistance

Exclusive : Mobile Marketing: Improving the customer experience ..Gemma Baker , Click4Assistance

by on September 12, 2017

2016 saw mobile traffic overtaking desktop for the first time, and has continued its domination throughout 2017 so far.

The rise in mobile traffic looks like it is here to stay as compared with August 2016, desktop was leading the month at 50.61% with mobile at 44.41%, however the tables have turn in August 2017, where mobile has 52.64% of the share whereas desktop has fallen almost 10% behind with 42.75%.[1]

[more…]

Confused.com appoints Delete to deliver customer experience innovation

Confused.com appoints Delete to deliver customer experience innovation

by on July 24, 2017

Latest: Following a four-month competitive pitch focused on demonstrating digital innovation, car savings site Confused.com has appointed digital agency Delete to transform the customer experience (CX) of the brand’s digital platform.

The project comes as part of a wider initiative by the organisation to focus the brand towards its core motoring offering and strengthen its position as a leader in the UK market.

[more…]

CX market insights with Gartner Research …Ready to download?

by on May 9, 2017

icon

DOWNLOAD THIS ANALYST REPORT NOW

Ready to download? Simply complete the form and enjoy!

[more…]

Paysafe enhances productivity and customer experience with NewVoiceMedia

Paysafe enhances productivity and customer experience with NewVoiceMedia

by on April 27, 2017

Latest  :  NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.

The technology has delivered dramatic improvements to both customer and agent satisfaction.

[more…]

Why customer experience is the new business imperative for 2017 – exclusive download

by on April 2, 2017

Annette Franz, CCXP & Scott Draeger, M-EDP outline what is 'CX Transformation' and why CX is the new business imperative for 2017

On Tuesday February 7th, 2017, GMC Software in conjunction with media partners: Document Strategy magazine, CX Magazine, Connected Thinking and E-learn2grow held the industry's first ever CX Transformation Day online event.

[more…]

Next Plc to build digital ‘Image Factory’ to enhance customer experience

Next Plc to build digital ‘Image Factory’ to enhance customer experience

by on February 9, 2017

Next Plc is implementing a new Digital Asset Management (DAM) system to enhance its ability to use and manage its growing volume of digital assets, [more…]