Customer Experience
TribeCX is launching an online community of leading practitioners to provide best practice advice in customer experience. The TribeCX community is committed to developing global CX standards, and support the future development of CX functions around the world with sector specific insight, benchmarking tools and shared learning.
The issue of Customer Experience has become a primary focus in boardrooms. Earlier this year, Temkin Group found that a modest increase in customer experience can generate an average of USD823 million in additional revenue, over three years, for a USD1 billion company.
Customers are purchasing more from these companies, they try more of the their new offerings and are likely to forgive if a mistake is made during the experience
Forrester recommends 5 ways to win, serve and retain customers in this market study.
GMC commissioned Forrester Consulting to evaluate how financial services are improving their customer touchpoints including documents rendered both physically and digitally.
In conducting in-depth surveys with 150 IT and customer experience professionals, Forrester found that these companies are striving to achieve better customer experience by improving technology systems, improving customer onboarding, and ensuring the accuracy of customer data. [more…]
SOUTHAMPTON FC – latest news, photos and videos on @southamptonfc https://t.co/Dst8NQxb5g pic.twitter.com/pYPSvpefoD
— Will Corry (@slievemore) October 17, 2016
Southampton FC has launched its new club website in partnership with digital agency, Delete [more…]
Who comes first, the employee or the customer? ...By Phil Davitt - NewVoiceMedia https://t.co/vsQ9LQLGwg ReTweet pic.twitter.com/sPgYYalmsq
— Will Corry (@slievemore) August 8, 2016
Moshe Braun, business director at customer experience consultancy WAE writes
The Tube has long been the backbone of London, bearing hordes of people around the city since 1863. To date, Transport for London (TfL) carries over 1.3 billion people a year in its carriages; a figure that is growing, putting enormous pressure on the network.
As London’s population continues to rise and visitors to the city increase, TfL will need to find new and innovative ways to alleviate pressure and keep London moving, while offering a world-class service for its customers.
Latest : Globant acquires WAE to continue advancing in the creation of digital journeys
Nearly 90% of companies believe that customer experience will be ... Retweet https://t.co/1wjwAPz7mO pic.twitter.com/IeDIRGZyxQ
— Will Corry (@slievemore) April 11, 2016
According to Gartner's research, nearly 90% of companies believe that customer experience will be their primary basis to fight competition.
Idomoo's Personalized Video Engagement Platform delivers 1:1 communication to the right target audience, meeting each customer's preferences and needs, creating long-lasting memorable customer experiences and tightening the brand-consumer connection.
How involved are you or your company's CEO in making sure #CustomerExperience is a top priority?
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Research reveals next wave of digital sales growth in popular retail categories will be driven by older consumers -
