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Customer Experience

TribeCX creates a global community to support ‘CXO’

TribeCX creates a global community to support ‘CXO’

by on December 14, 2016

TribeCX is launching an online community of leading practitioners to provide best practice advice in customer experience. The TribeCX community is committed to developing global CX standards, and support the future development of CX functions around the world with sector specific insight, benchmarking tools and shared learning.

The issue of Customer Experience has become a primary focus in boardrooms. Earlier this year, Temkin Group found that a modest increase in customer experience can generate an average of USD823 million in additional revenue, over three years, for a USD1 billion company.

Customers are purchasing more from these companies, they try more of the their new offerings and are likely to forgive if a mistake is made during the experience

http://www.tribecx.com/

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Market Study :  Achieve better customer experience by improving technology systems and customer onboarding

Market Study : Achieve better customer experience by improving technology systems and customer onboarding

by on November 11, 2016

Forrester recommends 5 ways to win, serve and retain customers in this market study.

GMC commissioned Forrester Consulting to evaluate how financial services are improving their customer touchpoints including documents rendered both physically and digitally.

In conducting in-depth surveys with 150 IT and customer experience professionals, Forrester found that these companies are striving to achieve better customer experience by improving technology systems, improving customer onboarding, and ensuring the accuracy of customer data. [more…]

Southampton FC reveals new fan-first digital platform created by Delete

by on October 17, 2016

Southampton FC has launched its new club website in partnership with digital agency, Delete [more…]

Who comes first, the employee or the customer? … by Phil Davitt, NewVoiceMedia

Who comes first, the employee or the customer? … by Phil Davitt, NewVoiceMedia

by on August 8, 2016

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TfL at WAE’s inaugural boot camp, CX in a Day –  happier, healthier and more relaxed commuters

TfL at WAE’s inaugural boot camp, CX in a Day – happier, healthier and more relaxed commuters

by on May 25, 2016

Moshe Braun, business director at customer experience consultancy WAE writes

The Tube has long been the backbone of London, bearing hordes of people around the city since 1863. To date, Transport for London (TfL) carries over 1.3 billion people a year in its carriages; a figure that is growing, putting enormous pressure on the network.

As London’s population continues to rise and visitors to the city increase, TfL will need to find new and innovative ways to alleviate pressure and keep London moving, while offering a world-class service for its customers.

Latest : Globant acquires WAE to continue advancing in the creation of digital journeys

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[Download] …”Nearly 90% of companies believe that customer experience will be will be their primary basis to fight competition”

by on April 11, 2016

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[ White Paper Download ] … Nearly 90% of companies believe that customer experience will be their primary basis to fight competition.

by on February 26, 2016

Download this White Paper

According to Gartner's research, nearly 90% of companies believe that customer experience will be their primary basis to fight competition.

Idomoo's Personalized Video Engagement Platform delivers 1:1 communication to the right target audience, meeting each customer's preferences and needs, creating long-lasting memorable customer experiences and tightening the brand-consumer connection.

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“5 ‘more than useful’ articles on the new buzz word – Customer Experience

by on July 31, 2015

How involved are you or your company's CEO in making sure #CustomerExperience is a top priority?

Graphic by Shutterstock

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Find out how good customer experience management can put your business on top – 6 fresh articles designed to give you an inside track

by on July 24, 2015

http://contentcuration.tumblr.com/post/124894016727/b2b-marketers-most-exciting-future-opportunity

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“The founders of the Marketing Technology Association on why they founded the MTA”

by on May 24, 2015

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