You spent thousands of dollars on journey mapping consultants, workshops, and tools, and you’re thrilled to have survived the exercise and walked away with some great-looking maps. Then reality sets in. You were told that journey maps are the be-all-end-all […]
The top 11 mistakes and best practices for designing an actionable customer journey map Read More »
You spent thousands of dollars on journey mapping consultants, workshops, and tools, and you’re thrilled to have survived the exercise and walked away with some great-looking maps. Then reality sets in. You were told that journey maps are the be-all-end-all
The top 11 mistakes and best practices for designing an actionable customer journey map Read More »
How can you start good relationships with customers built on trust? Eleven pointers vital to customer journey mapping http://goo.gl/0bR90…
Eleven pointers vital to customer journey mapping / Immedia Read More »
