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customer service

4 ways to improve your digital marketing strategy

Is your digital marketing strategy unable to reach as many potential customers as you would like? If you are struggling to communicate with your target audience online, these helpful tips will help you to improve your digital marketing strategy and

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Customer Service : Tesla does almost everything differently than their long-established competitors

Tesla : I found a fascinating customer service comment in an article .. 12 Marketing Experts Reveal How to Crush Your Competition in 2019 which I was determined to share with you. It’s all about  Tesla having no dealerships, and

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Esker moves to the cloud to transform customer service experience

Latest  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service

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Contact centre technology research finds businesses are failing to keep up with customer expectations

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. For more information about NewVoiceMedia and to download the full research

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Will customer service lose the human touch? … Author Gemma Baker, Click4Assistance

10 years ago customer service was a very different concept. Apple introduced the iPhone on 29th June 2007; now in 2017 it is not uncommon that businesses aspire to be as customer-centric as the technology giant. Customers still expected great

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