Forrester recommends 5 ways to win, serve and retain customers in this market study. GMC commissioned Forrester Consulting to evaluate how financial services are improving their customer touchpoints including documents rendered both physically and digitally. In conducting in-depth surveys with […]
ScottishPower has threatened me with debt collectors https://t.co/KTY3gNXrdC Please Retweet pic.twitter.com/bs9Wwf66Ky — Will Corry (@slievemore) November 6, 2016
Who comes first, the employee or the customer? …By Phil Davitt – NewVoiceMedia https://t.co/vsQ9LQLGwg ReTweet pic.twitter.com/sPgYYalmsq — Will Corry (@slievemore) August 8, 2016
Who comes first, the employee or the customer? … by Phil Davitt, NewVoiceMedia Read More »
“They may be playing games on paying their UK tax bill but customer service is top of the pile” On customer service Amazon heads a new list with a score of 86,66 John Lewis has lost its crown as best British
Author: Adam Williams, Managing Director of @DBSData DBS Data Integrating Facebook advertisements as part of a ‘traditional’ DM campaign has become a well proven and low-cost lead generation, branding and direct response mechanism. Uplifts in response rates in the region
How to improve campaign response rates by 40% using Facebook Read More »
"Customer service is the new marketing": http://t.co/LYPu3wE8Po It's time to up the ante for 2015! #GetPersonal pic.twitter.com/y0eVH3R48j — Will Corry (@slievemore) December 24, 2014
World Retail Congress | A world of retail. A meeting of minds Book your place today From www.worldretailcongress.com The World Retail Congress @WorldRetail provides the critical context, new ideas and challenging thinking for senior retailers to understand the “new retailing” that is
I have been trying to sort out a problem that my mum has been having since she got her iPhone4 on a contract with Orange six months ago. It will not receive any mobile data, despite the hefty sum she
Getting really hung up on EE/Orange customer service – Miles Brignall, The Guardian Read More »
How @waitrose is winning at retail http://t.co/hfJFKONgbS via @Futurelab pic.twitter.com/XYDinpdo8m — Will Corry (@slievemore) April 4, 2014
Storytelling : Want to know how Waitrose is winning at retail? Read More »
