customer service
Forrester recommends 5 ways to win, serve and retain customers in this market study.
GMC commissioned Forrester Consulting to evaluate how financial services are improving their customer touchpoints including documents rendered both physically and digitally.
In conducting in-depth surveys with 150 IT and customer experience professionals, Forrester found that these companies are striving to achieve better customer experience by improving technology systems, improving customer onboarding, and ensuring the accuracy of customer data. [more…]
ScottishPower has threatened me with debt collectors https://t.co/KTY3gNXrdC Please Retweet pic.twitter.com/bs9Wwf66Ky
— Will Corry (@slievemore) November 6, 2016
Who comes first, the employee or the customer? ...By Phil Davitt - NewVoiceMedia https://t.co/vsQ9LQLGwg ReTweet pic.twitter.com/sPgYYalmsq
— Will Corry (@slievemore) August 8, 2016
"They may be playing games on paying their UK tax bill but customer service is top of the pile" On customer service Amazon heads a new list with a score of 86,66
John Lewis has lost its crown as best British company for customer service and has toppled out of the top three for the first time in seven years.The retailer's score dropped from a chart-topping 87.2 to 84.9 this year, leaving it in sixth place on the semi-annual index from the Institute of Customer Service.
Author: Adam Williams, Managing Director of @DBSData DBS Data
Integrating Facebook advertisements as part of a ‘traditional’ DM campaign has become a well proven and low-cost lead generation, branding and direct response mechanism.
Uplifts in response rates in the region of 40% are not uncommon when social is included as part of a multi-channel campaign strategy, but still many marketers are not fully exploiting the opportunity.
For some marketers it is a lack of awareness, others are eager to get involved but are wary of stepping on people’s toes within the organisation. Who ‘owns’ social media is a debate that still rages in the corridors of many businesses with marketing, press-office, customer service, HR, IT and e-commerce teams all staking their rightful claim.
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I have been trying to sort out a problem that my mum has been having since she got her iPhone4 on a contract with Orange six months ago. It will not receive any mobile data, despite the hefty sum she pays monthly for her plan, which includes 500mb data.
How @waitrose is winning at retail http://t.co/hfJFKONgbS via @Futurelab pic.twitter.com/XYDinpdo8m
— Will Corry (@slievemore) April 4, 2014
This is something the company has to know how to do if you want to create curiosity in your products and draw more customers: create feedback and get a bunch of product reviews.
The competition in the retail segment is growing at a rapid pace. If you are running a retail store, you probably know how challenging it is to stand apart.
Sir Clive Woodward joins Sales Impact Academy’s list of experts donating their time to support thousands of start-up and scaleup tech companies all over the world affected by the Covid-19 crisis 
Makeup has become a staple of western culture for women. 
Car accident injuries can be frightening. They can be draining, especially when it comes to filing a personal injury lawsuit.
Digital marketing is crucial in this day and age. The majority of people own some type of device, either cell phone, tablet, or computer that they use to either shop, or to research things they want, need, or have an interest in.
Meetings PR has changed significantly since the pandemic and lockdown began. 
Never before has the brand reputation mattered so much.
Getting the top rank position on Google is very difficult.