customer service
Forrester recommends 5 ways to win, serve and retain customers in this market study.
GMC commissioned Forrester Consulting to evaluate how financial services are improving their customer touchpoints including documents rendered both physically and digitally.
In conducting in-depth surveys with 150 IT and customer experience professionals, Forrester found that these companies are striving to achieve better customer experience by improving technology systems, improving customer onboarding, and ensuring the accuracy of customer data. [more…]
ScottishPower has threatened me with debt collectors https://t.co/KTY3gNXrdC Please Retweet pic.twitter.com/bs9Wwf66Ky
— Will Corry (@slievemore) November 6, 2016
Who comes first, the employee or the customer? ...By Phil Davitt - NewVoiceMedia https://t.co/vsQ9LQLGwg ReTweet pic.twitter.com/sPgYYalmsq
— Will Corry (@slievemore) August 8, 2016
"They may be playing games on paying their UK tax bill but customer service is top of the pile" On customer service Amazon heads a new list with a score of 86,66
John Lewis has lost its crown as best British company for customer service and has toppled out of the top three for the first time in seven years.The retailer's score dropped from a chart-topping 87.2 to 84.9 this year, leaving it in sixth place on the semi-annual index from the Institute of Customer Service.
Author: Adam Williams, Managing Director of @DBSData DBS Data
Integrating Facebook advertisements as part of a ‘traditional’ DM campaign has become a well proven and low-cost lead generation, branding and direct response mechanism.
Uplifts in response rates in the region of 40% are not uncommon when social is included as part of a multi-channel campaign strategy, but still many marketers are not fully exploiting the opportunity.
For some marketers it is a lack of awareness, others are eager to get involved but are wary of stepping on people’s toes within the organisation. Who ‘owns’ social media is a debate that still rages in the corridors of many businesses with marketing, press-office, customer service, HR, IT and e-commerce teams all staking their rightful claim.
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The World Retail Congress @WorldRetail provides the critical context, new ideas and challenging thinking for senior retailers to understand the "new retailing" that is about to emerge from the global recession.
I have been trying to sort out a problem that my mum has been having since she got her iPhone4 on a contract with Orange six months ago. It will not receive any mobile data, despite the hefty sum she pays monthly for her plan, which includes 500mb data.
How @waitrose is winning at retail http://t.co/hfJFKONgbS via @Futurelab pic.twitter.com/XYDinpdo8m
— Will Corry (@slievemore) April 4, 2014
Research reveals next wave of digital sales growth in popular retail categories will be driven by older consumers -
Since the inception of the internet, digital marketing has dominated the marketing domain across the world. 
A lady hurried to the chemist to get medication for her sick child, when she got back to her car she found that she had locked her keys inside.
If you want to avoid being in the twenty per cent of businesses that don’t make it past year one, growth hacking strategies are the way to go. 
If you are running a B2B company then you know that generating high-quality leads to keep that sales funnel nice and full is paramount. You also know that is often easier said than done.
Car accident injuries can be frightening. They can be draining, especially when it comes to filing a personal injury lawsuit.