customer service
Nigel Risner and his very important 'customer satisfaction' question .. Should you support your local independent stores?
This week I decided to venture into our local post office where we have been going for more than ten years and experienced first hand why many people do not support their local operator even when we feel we should. [more…]
How much telephone support do you need to provide?
A new visitor call tracking service, Mediahawk Vision.
http://goo.gl/gGmsh
Customer service is a major factor in a customer’s overall satisfaction with a company.
Consumers want to be assured that the company will back its product or service and be there to assist them when they have a problem or question. [more…]
Whilst you might think that effective marketing campaigns are costly, in reality they don’t have to be very expensive at all.
This is because there are many free techniques that can be used, which really do work. For example, surveys are a great way to successfully market a small business without any budget whatsoever. [more…]
New Orleans’ own Naked Pizza (@NAKEDpizza) is changing the minds of experts and engaging its local community – using Twitter – in a profitable way. Naked Pizza is effectively using Twitter for communications, customer service and most importantly, new sales. [more…]
Adobe Social
Adobe announced a new product within the Digital Marketing Suite, Adobe Social which combines social publishing and engagement with monitoring, social ad buying and analytics that can attribute social activity to business results.
Risk is a big part of the sales game these days. Chris Scirpoli writes "Have you thought about how you are minimizing your prospects risk? Are you even taking into account the fact that they are assessing very carefully the risk of every decision they make?
When the wallets start to tighten up and companies stop hiring and start firing; you’re prospect is going to be very risk averse. Look at it from the perspective of the client – maybe the incumbent doesn’t have incredible customer service but it’s serviceable."
Habits are very strange and powerful things.
They drive our everyday routines and teach us, often subconsciously how to feel and react to the things that happen around us all day long.
Research reveals next wave of digital sales growth in popular retail categories will be driven by older consumers -
Since the inception of the internet, digital marketing has dominated the marketing domain across the world. 
A lady hurried to the chemist to get medication for her sick child, when she got back to her car she found that she had locked her keys inside.
If you want to avoid being in the twenty per cent of businesses that don’t make it past year one, growth hacking strategies are the way to go. 
If you are running a B2B company then you know that generating high-quality leads to keep that sales funnel nice and full is paramount. You also know that is often easier said than done.
Car accident injuries can be frightening. They can be draining, especially when it comes to filing a personal injury lawsuit.