customer service
Nigel Risner and his very important 'customer satisfaction' question .. Should you support your local independent stores?
This week I decided to venture into our local post office where we have been going for more than ten years and experienced first hand why many people do not support their local operator even when we feel we should. [more…]
How much telephone support do you need to provide?
A new visitor call tracking service, Mediahawk Vision.
http://goo.gl/gGmsh
Customer service is a major factor in a customer’s overall satisfaction with a company.
Consumers want to be assured that the company will back its product or service and be there to assist them when they have a problem or question. [more…]
Whilst you might think that effective marketing campaigns are costly, in reality they don’t have to be very expensive at all.
This is because there are many free techniques that can be used, which really do work. For example, surveys are a great way to successfully market a small business without any budget whatsoever. [more…]
New Orleans’ own Naked Pizza (@NAKEDpizza) is changing the minds of experts and engaging its local community – using Twitter – in a profitable way. Naked Pizza is effectively using Twitter for communications, customer service and most importantly, new sales. [more…]
Adobe Social
Adobe announced a new product within the Digital Marketing Suite, Adobe Social which combines social publishing and engagement with monitoring, social ad buying and analytics that can attribute social activity to business results.
Risk is a big part of the sales game these days. Chris Scirpoli writes "Have you thought about how you are minimizing your prospects risk? Are you even taking into account the fact that they are assessing very carefully the risk of every decision they make?
When the wallets start to tighten up and companies stop hiring and start firing; you’re prospect is going to be very risk averse. Look at it from the perspective of the client – maybe the incumbent doesn’t have incredible customer service but it’s serviceable."
Habits are very strange and powerful things.
They drive our everyday routines and teach us, often subconsciously how to feel and react to the things that happen around us all day long.
This is something the company has to know how to do if you want to create curiosity in your products and draw more customers: create feedback and get a bunch of product reviews.
The competition in the retail segment is growing at a rapid pace. If you are running a retail store, you probably know how challenging it is to stand apart.
Plagiarism or also referred to as theft of intellectual property is using someone else’s genuine work and using it for your purposes.
Sir Clive Woodward joins Sales Impact Academy’s list of experts donating their time to support thousands of start-up and scaleup tech companies all over the world affected by the Covid-19 crisis 
Makeup has become a staple of western culture for women. 
Car accident injuries can be frightening. They can be draining, especially when it comes to filing a personal injury lawsuit.
Digital marketing is crucial in this day and age. The majority of people own some type of device, either cell phone, tablet, or computer that they use to either shop, or to research things they want, need, or have an interest in.
Meetings PR has changed significantly since the pandemic and lockdown began. 
Never before has the brand reputation mattered so much.
Getting the top rank position on Google is very difficult.