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FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

FCR Media reshapes its business, registering significant gains in customer experience and productivity with Vonage’s NewVoiceMedia solution

by on May 1, 2019

Vonage (NYSE:VG), a global business cloud communications leader, today announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service.

Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs.

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NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

by on October 5, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.

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NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies

NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies

by on May 1, 2018

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times and Statista.

The list charts the 1,000 companies across 31 countries in Europe that have recorded the highest annual compound growth rate in revenue between 2013 and 2016. Those listed are credited as being at the forefront of European business and innovation. [more…]

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

by on March 20, 2018

Latest .... NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named Innovative Tech Company of the Year and Software Developer of the Year at the Southern Tech 100 Awards.

The Business Magazine’s annual Southern Tech 100 Awards recognise the region’s outstanding technology businesses. The wide-ranging tech sector includes IT innovators, cloud service providers, telecoms businesses and tech-focused manufacturers. Five winners were selected from a strong line-up of 20 finalists. [more…]

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

by on March 14, 2018

 

Latest  :   NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. [more…]

NewVoiceMedia wins 2018 Stevie Award for sales and customer service

NewVoiceMedia wins 2018 Stevie Award for sales and customer service

by on March 6, 2018

Latest:  NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 Stevie Award for Sales and  Customer Service.

The company claimed the Silver ‘Contact Centre Solution – New’ award, in the 12th annual Stevie Awards for Sales and Customer Service. [more…]

Movers and Groovers : NewVoiceMedia appoints John Eng as new Chief Marketing Officer

Movers and Groovers : NewVoiceMedia appoints John Eng as new Chief Marketing Officer

by on January 17, 2018

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed John Eng as Chief Marketing Officer.

Based in San Francisco, John will lead NewVoiceMedia’s global marketing and product marketing organisations and strengthen its brand momentum as provider of leading cloud solutions for sales and service teams.

For further information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

FCR Media to transform sales and service performance with NewVoiceMedia

by on June 27, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium.

Following an independent market evaluation, Antwerp-based digital marketing agency FCR Media Belgium NV signed an agreement for ContactWorld to unify its customer service and sales functions onto a single platform.

The company selected NewVoiceMedia’s inside sales and contact centre technology as part of its company-wide digitalisation programme for its deep integration with Salesforce, detailed insights, reporting and rich functionality, to offer the best possible experience to customers while improving the efficiency of its sales organisation.

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Here are the three things to consider when you’re testing the Internet for its marketing prowess

by on September 25, 2015

One of the things which no one can deny is that people get their information in a variety of more ways than ever. For businesses this can be a challenging thing to wrap their collective consciousness around. Of course you want to stick with tried and true metrics which have always worked for you. However the significance of Internet marketing in today’s world cannot be overstated.

Here are the three things to consider when you're testing the Internet for its marketing prowess. [more…]