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NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation

by on October 5, 2018

Latest: NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.

The Forrester Wave™ follows a methodology that involves screening vendors, detailed questionnaires and customer reference checks. Vendors were evaluated against 32 criteria based on their offering, strategy and market presence. NewVoiceMedia was recognised for its strong Salesforce integrations, inbound and outbound capabilities and a focus on supporting inside sales operations.

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NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies

NewVoiceMedia named in FT 1000 list of Europe’s fastest-growing companies

by on May 1, 2018

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times and Statista.

The list charts the 1,000 companies across 31 countries in Europe that have recorded the highest annual compound growth rate in revenue between 2013 and 2016. Those listed are credited as being at the forefront of European business and innovation. [more…]

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

NewVoiceMedia celebrates double win at Southern Tech 100 Awards

by on March 20, 2018

Latest .... NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named Innovative Tech Company of the Year and Software Developer of the Year at the Southern Tech 100 Awards.

The Business Magazine’s annual Southern Tech 100 Awards recognise the region’s outstanding technology businesses. The wide-ranging tech sector includes IT innovators, cloud service providers, telecoms businesses and tech-focused manufacturers. Five winners were selected from a strong line-up of 20 finalists. [more…]

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

by on March 14, 2018

 

Latest  :   NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. [more…]

Movers and Groovers : NewVoiceMedia appoints John Eng as new Chief Marketing Officer

Movers and Groovers : NewVoiceMedia appoints John Eng as new Chief Marketing Officer

by on January 17, 2018

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed John Eng as Chief Marketing Officer.

Based in San Francisco, John will lead NewVoiceMedia’s global marketing and product marketing organisations and strengthen its brand momentum as provider of leading cloud solutions for sales and service teams.

For further information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success

by on November 27, 2017

Latest  .. NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of customer success to strengthen its customer service delivery and support functions. [more…]

NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

by on October 10, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years.

In the 2016-2017 Cloud-Based Contact Center Infrastructure Market Report from DMG Consulting LLC¹, the firm estimated that the number of seats in the cloud-based contact center infrastructure market would grow by 23 percent in 2016, 23.5 percent in 2017 and 2018, and 24 percent in 2019 and 2020.

For more information about NewVoiceMedia, visit www.newvoicemedia.com.

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NewVoiceMedia accelerates expansion in Germany with Munich office

by on May 16, 2017

Latest : NewVoiceMedia GmbH, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is continuing its rapid expansion throughout Germany with a new office in Munich.

The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. The office will provide an excellent facility for the company’s sales and marketing teams, while offering capacity for substantial growth.

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NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

by on February 2, 2017

Latest : NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.

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Europe’s largest intercity bus provider FlixBus launches InterFlix-ticket for €99

Europe’s largest intercity bus provider FlixBus launches InterFlix-ticket for €99

by on October 11, 2016

Europe´s largest intercity bus provider launches new product “InterFlix” travelling to 5 European cities for 99 Euro ++ Full flexibility: 100.000 daily connections to 900 European destinations in 20 countries ++

Always included: 3 pieces of luggage, free Wi-Fi, sockets in air conditioned buses ++ now bookable on interflix.flixbus.com and via FlixBus app

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