Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as […]
Annette Franz, CCXP & Scott Draeger, M-EDP outline what is ‘CX Transformation’ and why CX is the new business imperative for 2017 On Tuesday February 7th, 2017, GMC Software in conjunction with media partners: Document Strategy magazine, CX Magazine, Connected
Why CX is the new business imperative for 2017 Read More »
Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels. Application leaders should use this report to help them assess the best CCM solution for their organization. Download
Magic Quadrant for customer communications management software – exclusive download Read More »
