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Shaken & Stirred - Influential Brand Profiling and Positioning

generation y

More about Muted Youth’, the ‘Early Jobber’, and the ‘Aspiring Expert’ / Emma Berg, Northstar Research Partners

The Kids are Alright  By: Emma Berg, Senior Research Executive, Northstar Research Partners On a night out, sitting around a table surrounded by friends from all walks of life and varying ages, we look like any other group of under

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UK businesses lose £12 billion a year through poor customer experience

New research from cloud contact centre vendor NewVoiceMedia reveals that UK companies deemed to have poor customer service are losing approximately £12 billion a year. According to the survey, half of UK consumers are taking their business elsewhere as a

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