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J.Crew’s social media savvy choice

by on February 2, 2015

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If you’ve ever checked out the fashions in the FM New York office, you won’t be surprised to learn that J.Crew is one of our favorite brands. Now we have even more reason to admire CEO Mickey Drexler and team: J.Crew debuted their Fall women’s catalog on Pinterest yesterday.

Mashable reports that “J.Crew is the first clothing brand to debut its catalog on the image-based network,” though Oscar de la Renta introduced his 2012 Fall campaign on Instagram (thanks to social media maven @OscarPRGirl). [more…]

Mr UK Retailer – do you measure operational metrics in key areas such as chat, email, phone support and shipping and returns?

by on January 31, 2015

StellaService Expands Operations To Collect Customer Service Data On UK-Based Retailers

StellaService @StellaService expands internationally for the first time, now offering UK businesses and consumers access to objective customer service performance data

StellaService, the only provider of objective customer service ratings and insights, today announced it has extended the reach of its data collection to measure the customer service and fulfillment performance of online retailers operating in the UK.

For more information visit or follow StellaService on Twitter @StellaService


SalesGossip oversubscribed for second round of angel investment

by on February 11, 2014

SalesGossip oversubscribed for second round of angel investment

  • The new financing will see SalesGossip revolutionise the way fashion retailers plan promotions

11 FEBRUARY 2014, LONDON,, the revolutionary start-up that locates and curates every fashion and beauty promotion on the high street and online, has just closed its second round of angel investment at just under $1 million (£600,000 —£100,000 over target).  This follows an initial angel funding round of £250,000 after SalesGossip won a prestigious enterprise competition run by LinkedIn and RBS. Over 75% of the initial investors reinvested in this second round which represented a 225% uplift on their original investment.


Are you taking a “content first” approach to selling?

by on January 31, 2014

More marketers are taking a “content first” approach to selling. This J. Crew email does an excellent job of leading with advice on etiquette and style to build trust and to give their subscribers the confidence to move forward with purchases.- Mike Diekhoff, Design Consultant


J Crew / Inside one of the most exciting stores of 2013

by on November 7, 2013


The Masterclass events are stripped down, half-day events that drive your lead generation efforts

by on December 10, 2012

"Excellent presentations, senior level attendees and great interactivity" Nick Gee, Auto Trader

John Owen writes .. Finance & Retail Masterclass London

The Mobile Finance Masterclass The Mobile Retail Masterclass

Our first Masterclass events of 2013 take place in London on 29th January and are filling up quickly with leading finance and retail companies.

The Masterclass events are stripped down, half-day events that drive your lead generation efforts. By sponsoring you will get to give a short presentation championing your expertise in mobile, followed by six roundtable consultations with all the attending brands in the room.

Please contact Fraser McGruer on or call him on 07903 704852 [more…]