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Contact centre technology research finds businesses are failing to keep up with customer expectations

Contact centre technology research finds businesses are failing to keep up with customer expectations

by on September 6, 2017

New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations.

For more information about NewVoiceMedia and to download the full research report, visit www.newvoicemedia.com.

The study, conducted by global market research firm Opinion Matters, exposes significant gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centres with technology that could improve the customer experience, help retain existing customers and acquire new business. [more…]

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

Benefit Management Solutions strengthens its voice of the customer initiative with NewVoiceMedia

by on August 24, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience.

Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative.

The company chose ContactWorld for its integration with Salesforce Service Cloud and to replace its on-premise contact centre system that relied on siloed solutions for call monitoring and call recording. [more…]

NewVoiceMedia appoints President and Chief Operating Officer

NewVoiceMedia appoints President and Chief Operating Officer

by on August 16, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team.

Dennis’s responsibilities include global leadership of NewVoiceMedia’s marketing, product marketing and customer success functions. He brings more than 25 years of experience in international leadership strategy, sales, marketing and business development in the technology and financial services markets, including as CEO of customer engagement software provider Rant & Rave, where he launched the brand and doubled the firm’s revenues and profits.

For more information about NewVoiceMedia, visit www.newvoicemedia.com. [more…]

NewVoiceMedia – double win in Corporate Vision’s 2017 Technology Innovator Awards

NewVoiceMedia – double win in Corporate Vision’s 2017 Technology Innovator Awards

by on July 27, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards.

The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology.

ContactWorld is an intelligent, multi-tenant global cloud contact centre and inside sales platform that joins up all communications channels and plugs straight into an organisation’s CRM platform for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, ContactWorld ensures complete flexibility, scalability and reliability. [more…]

NewVoiceMedia recognised among Companies to Inspire Britain 2017

NewVoiceMedia recognised among Companies to Inspire Britain 2017

by on June 29, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ for the third consecutive year.

The report is an annual celebration of some of the most dynamic and fastest-growing enterprises in the UK. The 1,000 businesses listed have, on average, grown their revenue by 70 percent over the past five years and outperformed their sector peers.

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FCR Media to transform sales and service performance with NewVoiceMedia

by on June 27, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium.

Following an independent market evaluation, Antwerp-based digital marketing agency FCR Media Belgium NV signed an agreement for ContactWorld to unify its customer service and sales functions onto a single platform.

The company selected NewVoiceMedia’s inside sales and contact centre technology as part of its company-wide digitalisation programme for its deep integration with Salesforce, detailed insights, reporting and rich functionality, to offer the best possible experience to customers while improving the efficiency of its sales organisation.

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Selectra selects NewVoiceMedia as its preferred contact centre partner

Selectra selects NewVoiceMedia as its preferred contact centre partner

by on June 20, 2017

Latest: NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe.

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Security Benefit achieves industry leading growth with NewVoiceMedia

by on June 7, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform.

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NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards

by on May 30, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution.

The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. NewVoiceMedia’s ContactWorld solution received the most votes from readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available.

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NewVoiceMedia accelerates expansion in Germany with Munich office

by on May 16, 2017

Latest : NewVoiceMedia GmbH, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is continuing its rapid expansion throughout Germany with a new office in Munich.

The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. The office will provide an excellent facility for the company’s sales and marketing teams, while offering capacity for substantial growth.

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