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NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’

by on April 26, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been recognised in Fresh Business Thinking’s Shift 100 ‘MAd Tech’ Edition, a list of the most dynamic and agile media, advertising and technology entrepreneurs.

NewVoiceMedia’s co-founders Ashley Unitt and Richard Pickering were named for being at the forefront of the industry’s revolutionary change; shifting gears to meet the higher expectations of the modern, empowered customer with greater speed, flexibility and efficiency. Their inclusion was validated by a panel led by Fresh Business Thinking group editor, Michael Baxter.

For further information about NewVoiceMedia, visit www.newvoicemedia.com [more…]

NewVoiceMedia named finalist in Top 10 Technology Awards 2017

NewVoiceMedia named finalist in Top 10 Technology Awards 2017

by on April 12, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named a finalist in the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards.

The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. The winner is voted for by readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available.

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Movers and Groovers : NewVoiceMedia announces appointment of SVP Finance & HR Administration

by on April 6, 2017

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has strengthened its executive team with the appointment of Fiona Talbot as SVP Finance & HR Administration.

Fiona’s responsibilities will span NewVoiceMedia’s finance and people organisation, including finance, tax, HR and facilities, focused on optimising the company’s architecture across these areas, while enabling the effective implementation of its core policies and processes. She brings over 20 years’ industry experience to the business, joining from Encore Tickets where she served as Chief Financial Officer.

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NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience

by on March 24, 2017

Latest : NewVoiceMedia, a global provider of cloud call centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider.

‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience.

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NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe

NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe

by on March 14, 2017

Latest : NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked in the 2017 Tech Tour Growth 50 for the second consecutive year, a list of the fastest-growing tech companies in Europe.

Through a combination of quantitative research and a qualitative selection process, Tech Tour, together with Silverpeak Investment Bank and a committee of international investors, has identified Europe's fastest growing pre-exit investor-backed companies. Founded in 1999, Tech Tour has championed European innovation by providing a place where entrepreneurs, investors and corporations can come together to ensure companies get the funding and support they need – to help them become global champions.

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NewVoiceMedia achieves SOC 2 Type 2 certification

NewVoiceMedia achieves SOC 2 Type 2 certification

by on February 21, 2017

Latest : NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has successfully completed a Service Organisation Controls (SOC) 2 Type 2 examination based on the trust principles of security, availability and confidentiality. Accountancy firm PricewaterhouseCoopers (PwC) performed a rigorous audit of NewVoiceMedia’s security controls and processes for its products and services.

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NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award

NewVoiceMedia wins Corporate Vision’s UK Technology and Software Top 10 Award

by on February 15, 2017

Latest : NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, has been awarded Corporate Vision’s 2017 UK Technology and Software Top 10 Award for its ContactWorld solution.

ContactWorld is a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers and prospects worldwide. Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.

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Homebell accelerates expansion with cloud technology from NewVoiceMedia

Homebell accelerates expansion with cloud technology from NewVoiceMedia

by on February 8, 2017

Latest : NewVoiceMedia GmbH, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact centre agents’ efficiency in less than a year, with NewVoiceMedia’s ContactWorld for Service platform.

An ambitious start-up with a vision of becoming the most recognised global brand for home improvement projects, Homebell is based in Germany, with operations in a further 11 countries including the USA. Its services ensure reliable quality work and fair pricing for the home owner. [more…]

NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

NewVoiceMedia accelerates momentum in Europe with landmark customer FlixBus

by on February 2, 2017

Latest : NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.

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NewVoiceMedia reports significant growth in Germany, GmbH Formation and a senior appointment

by on January 31, 2017

Latest : NewVoiceMedia GmbH, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, is seeing significant bookings growth in Germany and has therefore both formed a legal entity, NewVoiceMedia GmbH in Germany and appointed a senior leader to oversee continued growth in the region.

The company, which recently ranked in Deloitte’s Technology Fast 500 EMEA programme and Accel EuroScape, a list of top 100 most promising SaaS companies in Europe, has appointed John Bacon as Vice President of Europe to further its rapid growth in the region. NewVoiceMedia grew its international new business by 140 percent in FY’2016 and now serves more than 650 customers worldwide.

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