MR PORTER

Mr UK Retailer – do you measure operational metrics in key areas such as chat, email, phone support and shipping and returns?

by Will Corry on January 31, 2015

StellaService Expands Operations To Collect Customer Service Data On UK-Based Retailers

StellaService @StellaService expands internationally for the first time, now offering UK businesses and consumers access to objective customer service performance data

StellaService, the only provider of objective customer service ratings and insights, today announced it has extended the reach of its data collection to measure the customer service and fulfillment performance of online retailers operating in the UK.

For more information visit www.stellaservice.com or follow StellaService on Twitter @StellaService

[more…]

Internet Retailing Awards : “The event of the year – you got to be here”

by Will Corry on July 6, 2013

News about a very special e Commerce event

The Internet Retailing Awards 2013 - the highest awards in retail

Oh what a night. High above the lights of London, top retailers revelled in the second Internet Retailing Awards at SushiSamba, Heron Tower last Wednesday. Check out the photos of the night here and feel free to add your own to the mix: http://goo.gl/rFOfA

[more…]

Internet Retailing ecommerce Birthday Party Awards: report and pictures

by Will Corry on July 26, 2012

Net-a-Porter, Amazon, House of Fraser and Aurora Fashions were among the winners of the inaugural Internet Retailing ecommerce Birthday Party Awards this week.

More than 270 people gathered to celebrate the coming of age of ecommerce 18 years after the first online purchase took place. The event took place at the Cannon Bridge Roof Gardens in London.

[more…]

“The idea that online shopping is for bargain-hunters has been blown out of the water now” / Mark Haviland, MD of Rakuten LinkShare UK

by Will Corry on June 5, 2012

Many of us already have a view that digital is key to driving luxury sales, and as the FT reports, Altagamma, the Italian luxury goods association, and consultancy McKinsey, are launching a report into the digital luxury experience that suggests just that. [more…]

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'Fresh' Marketing News

How to ensure eye protection in style – Get Blue Blocker glasses

Blue blocker glasses in designer frames are what you need to save your eyes in style.

Most blue light glasses available in the market come with not-so-appealing yellow-tinted lenses and boring frames that don’t add anything to your look.

[more…]

Silver Surfers 2.0 as over-55s make permanent switch to online shopping

Research reveals next wave of digital sales growth in popular retail categories will be driven by older consumers -

More than a third of over-55s say they will permanently switch to online shopping for clothes, food, fitness and gardening equipment as a result of the coronavirus pandemic, according to in-depth research from Rare: Group.

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Why does marketing attribution matter for care homes?

For a care home, it’s important to reflect the dedicated, nurturing, and professional service you provide to every potential resident and their families.

Therefore, marketing in this sector is essential for increasing the rate of move-ins, and elevating your return on investment (ROI).

To execute these marketing campaigns in the best way, it’s imperative that [more…]

The best way to start eBay dropshipping

With a great business growth potential and a regular stream of loyal customers, eBay has become lucrative for most small businesses and first-time sellers. Even better, dropshipping on eBay is now open to this large market without the need to have upfront capital.

It requires less prior capital than regular stores, so dropshipping on eBay [more…]

Four ways sales and marketing teams can perfect pipeline management

Regardless of sector, product, or service, navigating today’s challenging business environment demands a sustainable flow of sales. In order to achieve this, a robust and measurable sales pipeline is vital for both sales and marketing teams to succeed.

If managed well, sales pipelines can provide clear snapshots of information, such as the most [more…]

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Four ways sales and marketing teams can perfect pipeline management

A 4-Item Checklist To Mapping Out An Effective UX Strategy

The UX (User Experience) strategy is essentially the backbone of your user experience design. It guides all the decisions you make, from information architecture and interaction design to visual design. And as such, it should [more…]

B2B email marketing – here’s how to stop your marketing emails going to spam

Approximately half of the email communication on the planet in January 2021 was spam, according to Statista.

Given these metrics, it is no surprise that spam filters are working overtime to ensure our inboxes are [more…]

Creating A Digital Marketing Strategy For Small Businesses

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A robust digital marketing strategy is key to business success in today's social climate.

Businesses usually do very well in the digital space due to an excellent, well-thought-out plan that fits the brand and [more…]

How call tracking and analytics can improve overall marketing performance

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Marketing and call tracking are both powerful business tools, but when used in tandem – can provide unique insight to influence your marketing and sales strategy.

The purpose of marketing is to educate and [more…]

SEO and Quality Content – Striking the Right Balance

Unbounce

There has always been a sort of push-and-pull in content strategy between the need for the production of high-quality writing and the generation of Google-friendly content. Does securing the desired spot on a SERP [more…]

MR PORTER

News about a very special e Commerce event

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Blue blocker glasses in designer frames are what you need to save your eyes in style.

Most blue light glasses available in the market come with not-so-appealing yellow-tinted lenses and boring frames that don’t add anything to your look.

Research reveals next wave of digital sales growth in popular retail categories will be driven by older consumers -

More than a third of over-55s say they will permanently switch to online shopping for clothes, food, fitness and gardening equipment as a result of the coronavirus pandemic, according to in-depth research from Rare: Group.

Scoop It

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