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Mr UK Retailer – do you measure operational metrics in key areas such as chat, email, phone support and shipping and returns?

by on January 31, 2015

StellaService Expands Operations To Collect Customer Service Data On UK-Based Retailers

StellaService @StellaService expands internationally for the first time, now offering UK businesses and consumers access to objective customer service performance data

StellaService, the only provider of objective customer service ratings and insights, today announced it has extended the reach of its data collection to measure the customer service and fulfillment performance of online retailers operating in the UK.

For more information visit or follow StellaService on Twitter @StellaService


Internet Retailing Awards : “The event of the year – you got to be here”

by on July 6, 2013

News about a very special e Commerce event

The Internet Retailing Awards 2013 - the highest awards in retail

Oh what a night. High above the lights of London, top retailers revelled in the second Internet Retailing Awards at SushiSamba, Heron Tower last Wednesday. Check out the photos of the night here and feel free to add your own to the mix:


Internet Retailing ecommerce Birthday Party Awards: report and pictures

by on July 26, 2012

Net-a-Porter, Amazon, House of Fraser and Aurora Fashions were among the winners of the inaugural Internet Retailing ecommerce Birthday Party Awards this week.

More than 270 people gathered to celebrate the coming of age of ecommerce 18 years after the first online purchase took place. The event took place at the Cannon Bridge Roof Gardens in London.


“The idea that online shopping is for bargain-hunters has been blown out of the water now” / Mark Haviland, MD of Rakuten LinkShare UK

by on June 5, 2012

Many of us already have a view that digital is key to driving luxury sales, and as the FT reports, Altagamma, the Italian luxury goods association, and consultancy McKinsey, are launching a report into the digital luxury experience that suggests just that. [more…]