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M&S Food

“They may be playing games on paying their UK tax bill but their customer service is top of the pile”

“They may be playing games on paying their UK tax bill but customer service is top of the pile” On customer service Amazon heads a new list with a score of 86,66 John Lewis has lost its crown as best British […]

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Which shoppers are most likely to tell their friends if the retailers at which they shop let them down?

Steve Smith writes .. Yesterday I began looking at the importance of customer service. Data shows that some retailers need to work harder than others to earn people’s recommendations. People who do most of their shopping at M&S Food, Aldi or

Which shoppers are most likely to tell their friends if the retailers at which they shop let them down? Read More »