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This infographic reveals the real impact of poor customer service / NewVoiceMedia

by on September 13, 2013

The effects of a good and bad customer experience

The modern customer is changing the world of customer service. As well as using more channels for communication, they won't hesitate to switch companies following an inadequate experience and are increasingly taking their revenge online.

This infographic reveals the real impact of poor customer service, taken from an independent study carried out recently for NewVoiceMedia.

NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. [more…]

NewVoiceMedia strengthens Salesforce partner marketing strategy with new appointment

by on July 22, 2013

NewVoiceMedia, a leading provider of cloud contact centre solutions, has appointed Georgia Thomas as Partner Marketing Manager.

Georgia joins the Sales & Marketing team at NewVoiceMedia where she will be responsible for developing the company’s partner marketing relationship to and through Salesforce to secure its position as global partner of choice for cloud contact centre technology.

NewVoiceMedia’s ContactWorld solutions integrate with Salesforce to enable customers to quickly and easily deliver a personalised and unique customer experience, quickly and securely. In addition, she will work alongside implementation, ISV, SI and AppExchange partners. [more…]

UK businesses lose £12 billion a year through poor customer experience

by on May 13, 2013

New research from cloud contact centre vendor NewVoiceMedia reveals that UK companies deemed to have poor customer service are losing approximately £12 billion a year.

According to the survey, half of UK consumers are taking their business elsewhere as a result of inadequate service - and of those, 92 percent have switched at least once or twice in the last year. 49 percent are put off from calling a business at all, for fear of being kept on hold or in a queue. This means many customers could switch to a competitor without even attempting to resolve the problem first.

What is Good Customer Service


Latest news nuggets : Mike Silver, Stretch, NewVoiceMedia, ContactWorld, QUISMA, Arjan Roijen, Daniel Tim Onland

by on May 1, 2013

Leading South African experiential agency, Stretch, has won a 5 –way creative pitch for the Jacobs Connect Campaign which will see the the brand’s verwohnaroma flavour stretched across SA with exciting experiential activations and mobile sampling this winter.

Stretch is well known for some of South Africa’s most exciting brand experiences such as: Lipton Ice Sea, Plett Rage Stimorol Neverlasting Festival & the adidas adivan. [more…]

News from London School of Marketing, Neuro-Insight, MEC, Clock, DC Thomson, NewVoiceMedia

by on April 17, 2013

London School of Marketing, a leading London-based institution delivering accredited marketing and business qualifications, and offering courses from recognised professional bodies and universities, has announced the launch of its new database driven website.


Important ‘fresh’ news from Peppa Pig, Entertainment One Family, NewVoiceMedia, CleverTouch, Marketing Team Direct

by on April 5, 2013

Entertainment One Family (eOne Family) accelerates the international expansion of Peppa Pig with news today that leading broadcaster Discovery Kids has acquired the broadcast rights for Latin America. The multi award-winning pre-school series from animation studio Astley Baker Davies will launch in the territory this year on Discovery Kids.


Movers & Groovers : Matt Tuson joins NewVoiceMedia

by on February 11, 2013

NewVoiceMedia, a leading provider of cloud contact centre solutions, has announced the appointment of Matt Tuson as EVP Worldwide Sales.

The new position follows investment of $20m from Highland Capital Partners Europe, MMC Ventures, Notion Capital and Eden Ventures, which will help accelerate NewVoiceMedia’s global ambitions including opening new offices in North America, where its solutions are already widely used.

Tuson will continue to expand the global sales organisation, accelerating growth through new customer acquisition and maintaining successful and trusted partnerships with existing customers.For further information, please visit


Movers & Groovers / Clare Wenham joins NewVoiceMedia

by on January 22, 2013

NewVoiceMedia, the leading provider of cloud contact centre solutions, has appointed Clare Wenham to the new position of Product Marketing Manager.


Movers & Groovers : NewVoiceMedia appoints Communications Manager

by on January 9, 2013

Following continuous growth, leading provider of cloud contact centre solutions NewVoiceMedia is strengthening its marketing team with the appointment of Nicola Brookes as Communications and Social Media Manager.

Based at the company’s headquarters in Basingstoke, Nicola will be responsible for developing and implementing PR strategies and driving the company’s blog and social media activity. She will report to Chief Marketing Officer Tim Pickard.